Buying concert tickets online

The European Consumer Centre Austria receives quite a great number of complaints on online-orders of concert tickets. Apparently also consumers who order their tickets many months before the concert had made bad experience. You must pay the tickets in advance, which should only be delivered a few weeks or days before the concert.


De facto, however, a delivery never took place. The companies, over which the tickets were bought, also do not respond to requests for reimbursement of affected consumers.


There is a suspicion of fraud in these cases, the chances to get the ticket costs refunded is rather low.


Tips of the European Consumer Centre

  • Official outlets: Order concert tickets only at official ticket offices or websites well known on the internet. Quite often you can also find on the website of the organizer of the concert, the venue or the artist a link to authorized ticket sellers.
  • Print documents: Print all the information about the order process and hold on to them so that you have better cards in case of a dispute.
  • Too good to be true: Do not trust exceptional or exclusive offers on the internet or ticket offers for sold-out concerts.
  • Replacement Deals - yes/no: It also happens that ticket offices have miscalculated the quotes and are not able to process all orders according to the contract. In this case you are not required to accept unreasonable compensation packages (tickets in the cheapest category instead of top-category tickets in front of the stage or even Hansi Hinterseer concert tickets instead of AC/DC tickets), but can reclaim the purchase price.
  • Credit card payment: If you have paid for the tickets by credit card and these were not delivered, please contact your credit card issuer regarding the payment in question and ask in writing - after the event date - for a refund of the ticket because of the other party’s failure to provide the agreed service.
  • Law enforcement: If you have not received tickets and if recovery of the purchase price did not succeed, you’re only option is to place a complaint at the police.

Updated on 09.01.2015

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