Our complaint form explained
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Die Eingabemaske unseres Onlineformulars ermöglicht es Ihnen Fragen direkt an unser juristisches Team zu stellen oder Beschwerden gegen Unternehmen einzugeben, damit wir Sie darin unterstützen. (Voraussetzungen durchlesen). In den ersten beiden Seiten unserer Eingabemaske sind für beide Zwecke gleich und erfordern diese Eingaben:
Step 1 - Personal details
Firstly, you must enter your personal data in the input screen. This data will only be automatically transferred to the EU database of the European Consumer Centres Network (ECC-Net) in the very last step. Your entries will be used there for case processing. Read more in our privacy policy.
Step 2 - Trader details
On the second page of the input screen, you will be asked to enter the company for which you have a question or complaint.
If you only have a general question that does not concern a specific company, please simply enter "general question" or something similar in the mandatory field "Company name" so that you can continue.
If the problematic company is based in the UK, please select “United Kingdom” instead of “outside the EU” from the list of countries at the bottom of this page. (Although the country is no longer in the EU, it has a consumer centre with which we can resolve your case).
Step 3 - Form details: Do you have a question or complaint?
Depending on whether you have a question or a complaint, the input screen requires different entries from this third step onwards:
I have a question:
Do you want to order something from a foreign company or do you have a general question? We will be happy to inform you about your EU rights as a consumer. To do this, select "Enquiry" here and type your question in the field below.
I have a complaint and need help:
If you would like us to support you against a problematic company, please select "Complaint". You will then be asked to confirm three questions. These check whether we are responsible.
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