Zum Inhalt
Musiktickets mit dem Aufdruck "Cancelled", daneben Geld und Smartphone
Image: firn/shutterstock

Covid: Refunds for cancelled events

, last updated

Due to a new law (Kunst-, Kultur- und Sportsicherungsgesetz – KuKuSpoSiG) , organizers for events in Austria, have the possibility to issue a voucher for a part of the ticket price, instead of a full refund. This applies to all art, culture and sports events, that could not take place after March 13, 2020 due to the corona pandemic. However, events that are organized by the federal government, the state or a municipality are excluded. Alternatively, as a consumer, you can still accept an alternative date for the event if you agree.


Pictogram about "Voucher"


The voucher is not personalised for a certain name and can therefore be passed on to anyone.

The issuing of the voucher has to be free of costs for the consumer. If the voucher is not used by December 31, 2022, the organizer must refund the amount in cash at the consumer's request.

The amount of the ticket price determines how the reimbursement looks like in each single case:

  • Up to € 70, - the organizer can issue a voucher
  • Between € 70 - 250,- you have the right to receive the corresponding amount in cash
  • The organizer may issue a voucher again for all amounts over € 250,-
  • If a ticket is worth € 280,- you will receive a voucher of € 100,- and a sum of € 180,- as a replacement

If the cancelled event was part of a subscription (e.g. soccer-subscription), consumers can also request that the respective amount is used for the following subscription, instead of receiving a voucher.

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Logo des Bezahldienstes Klarna auf einem Smartphone vor unscharfem Bildschirm mit Webshop

AK lawsuit against payment service Klarna

The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.

Abandoned Ski-Lifts in Winter

Skiing and Corona - what are the rules in the Alpine countries?

Finally, a winter with good snow and the semester break is upon us! But the pandemic is putting the brakes on the desire to travel and bringing the ski circus to a standstill in many places. Yet the restrictions in Austria are relatively low compared to other countries. Unless you want to come skiing from abroad.

Model of the coronavirus next to stamp with "travel warning" imprint

Worldwide travel warning except for 10 countries

As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?

Zum Seitenanfang