Covid: Refunds for cancelled events
The voucher is not personalised for a certain name and can therefore be passed on to anyone.
The issuing of the voucher has to be free of costs for the consumer. If the voucher is not used by December 31, 2022, the organizer must refund the amount in cash at the consumer's request.
The amount of the ticket price determines how the reimbursement looks like in each single case:
- Up to € 70, - the organizer can issue a voucher
- Between € 70 - 250,- you have the right to receive the corresponding amount in cash
- The organizer may issue a voucher again for all amounts over € 250,-
- If a ticket is worth € 280,- you will receive a voucher of € 100,- and a sum of € 180,- as a replacement
If the cancelled event was part of a subscription (e.g. soccer-subscription), consumers can also request that the respective amount is used for the following subscription, instead of receiving a voucher.