There are several online providers of paid termination letters. We received requests for help about the German provider volders with complaints about billing and questionable collection procedures.
The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
A new law abbreviated as KuKuSpoSiG settles demands for consumers that seek refunds for cancelled events in Austria
Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.
03.12.2018 / Support for consumers
The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.
Since 1. April 2018, a new regulation of the EU regarding "cross-border portability of online content services" is in force. It enables consumers to use their subscriptions for movies, music or sport streaming services abroad like at home.
Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
27.02.2018 / Agreement of all Member States
21.11.2017 / Agreement among EU institutions
14.06.2017 / New tool for consumers and businesses
Shopping on a website with a foreign domain is often impossible as companies restrict the access for consumers.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
Summer time is concert time. More than 16 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.
04.05.2016 / New survey by the EU Commission
18.04.2016 / Adaption to EU regulations
Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU
26.02.2016 / Your opinion about geographic barriers in online shopping
26.01.2016 / Platform offline on 12.02.
21.12.2015 / Reminder: Your opinion about geographically-based restrictions in online shopping and traditional trade
The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.
Car rental companies tended to cause anger among consumers in the past. Many conflicts are based on lack of transparency regarding the online booking process as well as payment demands due to alleged damages on the car.
From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.
Welcome to the single market
Three leading providers have to work on their website to adjust it to the Services Directive. It prohibits discrimination of consumers due to their place of residence or nationality. The car rental companies Hertz, Avis and Europcar will redesign their business practices after a "constructive dialog" with the European Commission.
New report shows that European consumers face discrimination based on their nationality or place of residence.
Commission launches ambitious programme to deepen the Single Market for services
Removal of administrative barriers
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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