Short questionnaire about geoblocking - CLOSED!

26.2.2016

Purchase & Order Buyer Protection Rights & Rules

Your opinion about geographic barriers in online shopping

Have you ever been unable to buy something because of where you live? Or been re-routed to a local website and charged a higher price based on your country of residence ?

ECC Austria as a part of the ECC-Network is currently running a survey in order to find out what experience consumers have with so-called "geo-blocking" (unequal treatment on grounds of residence or nationality).

Consumers often cannot purchase goods or services online from traders resident in other EU member states or have to pay a significantly higher price due to their place of residence or nationality.

Your experiences are an important contribution

We kindly ask you to take a few minutes to fill in our short questionnaire.

Thank you!

Links zum Thema

Umfrage zu Geoblocking
https://response.questback.com/vereinfrkonsumenteninformat/geoblocking1

This could also be of interest:

Viele in einer Warteschlange geparkte Passagierflugzeuge auf einer Runway

9.8.2022

Will air passenger rights change soon?

A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.

31.5.2021

Inconsistencies with online termination service volders

There are several online providers of paid termination letters. We received requests for help about the German provider volders with complaints about billing and questionable collection procedures.

Menschen bei Check In Schalter am Flughafen

21.4.2021

Pay as you check in or just Flex?

31.3.2021

AK lawsuit against payment service Klarna

The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.

Buch mit Aufschrift European Court of Justice und Gerichtshammer

24.3.2021

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Collage of staff photos of the ECC-Net with slogan "You never walk alone".

15.3.2021

Review of 1 year of legal assistance by ECC in Corona-related consumer cases

In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.