Zum Inhalt

Vienna City Marathon - Refund

Incomplete reimbursements

The Vienna City Marathon should have taken place on April 19, 2020 for the 37th time, but was cancelled like all other events because of Covid-19.

The organising company informed their customers about the following three options of reimbursement:

  • Keeping the starting position for 2021 or 2022 instead of a refund
  • Participating as official sponsoring runner in 2021 and pay a voluntary entry fee of any amount
  • 30% of the entry and chip fees paid to be returned
     

On 28.4.2020, however, a law (KuKuSpoSiG) passed Austrian Parliament, which prescribes reimbursements staggered according to the ticket price. The Vienna City Marathon organiser does not adhere to the law by only offering a refund of 30% regardless of the price paid.

E.g if you have registered for the marathon distance with € 100, the € 30 refund is in accordance with the law, but the remaining € 70 must be refunded as a voucher as well.
If one has registered for the relay race with € 184, the organizer has to refund € 114 according to KuKuSpoSiG and additionally issue a voucher worth € 70.

Moreover, in the opinion of the Austrian consumer organisation VKI, the forfeiture of the additional € 6 rental fee for the chip attached to the running shoe is inadmissible and must be refunded in full.

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Viele in einer Warteschlange geparkte Passagierflugzeuge auf einer Runway

Will air passenger rights change soon?

A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.

Logo des Bezahldienstes Klarna auf einem Smartphone vor unscharfem Bildschirm mit Webshop

AK lawsuit against payment service Klarna

The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.

Buch mit Aufschrift European Court of Justice und Gerichtshammer

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Collage of staff photos of the ECC-Net with slogan "You never walk alone".

Review of 1 year of legal assistance by ECC in Corona-related consumer cases

In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.

Model of the coronavirus next to stamp with "travel warning" imprint

Worldwide travel warning except for 10 countries

As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?

Sozialministerium
VKI
EU
ECC
Zum Seitenanfang