Vienna City Marathon - Refund

Incomplete reimbursements

The Vienna City Marathon should have taken place on April 19, 2020 for the 37th time, but was cancelled like all other events because of Covid-19.

The organising company informed their customers about the following three options of reimbursement:

  • Keeping the starting position for 2021 or 2022 instead of a refund
  • Participating as official sponsoring runner in 2021 and pay a voluntary entry fee of any amount
  • 30% of the entry and chip fees paid to be returned
     

On 28.4.2020, however, a law (KuKuSpoSiG) passed Austrian Parliament, which prescribes reimbursements staggered according to the ticket price. The Vienna City Marathon organiser does not adhere to the law by only offering a refund of 30% regardless of the price paid.

E.g if you have registered for the marathon distance with € 100, the € 30 refund is in accordance with the law, but the remaining € 70 must be refunded as a voucher as well.
If one has registered for the relay race with € 184, the organizer has to refund € 114 according to KuKuSpoSiG and additionally issue a voucher worth € 70.

Moreover, in the opinion of the Austrian consumer organisation VKI, the forfeiture of the additional € 6 rental fee for the chip attached to the running shoe is inadmissible and must be refunded in full.

Share this post

Sozialministerium
VKI
EU
ECC
DATA PROTECTION IS IMPORTANT TO US!

Please give us permission to use your data for internal analysis. We do not pass on your data. Please also read our data protection declaration.