Zum Inhalt

Webshop Home24 SE

Home 24 SE is a webshop for furniture situated in Berlin, Germany. Unfortunately, their deliveries are often delayed, inadequate or with wrong or missing pieces. In some cases, consumers waited in vain for their order.

The complaints are manifold: From missing box doors and screws to wrong shelf boards and damaged coffee tables.

Delaying tactics

Consumers claim the defects of the delivery to Home24 and request the respective exchange of the wrong or damaged pieces, or the delivery of the missing ones. The furniture dealer often promises to do so promptly - but then, nothing happens.

Some consumers tell us that Home24 sometimes demanded some sort of evidence of the defects and then showed little understanding. At some point, the trader simply stopped answering.

It creates a stalemate: The consumers often paid for their order in advance and want to keep it. It is risky to return the whole package or parts of it without a (written) commitment of Home24, stating that they are willing to fix it or refund the money. Furthermore, consumers would need a return label which has to be requested extra and then - despite assurances - will not be provided.

In some cases, the trader even sends payment reminders to the consumers after they already returned the goods.

Tips from the ECC regarding Home24

We recommend affected consumers to contact us or, if available, their legal insurance. Unfortunately, Home24 also reacts very slowly to our interventions and it takes a long time to reach a (partial) solution.

In general, we have to advise against ordering from the German furniture trader in view of the high rate of complaints.

More information about your rights is provided in the following articles:

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Screenshot der Webseite Alixepress vom 17.01.2023

Non-delivery due to new packaging regulation

Since the New Year, importers and companies without a registered office in Austria have had to appoint a domestic representative for packaging materials, otherwise they face penalties. Many online retailers do not want to shoulder this additional effort. This is why it can be observed more and more in online shops that delivery to Austria is currently not possible.

Postpakete auf dem Förderband

No more €22 tax-free allowance for EU imports

As of today, 1 July 2021, the tax exemption for imports into the EU no longer applies to goods with a value of less than 22 euros. We describe what price increases and also improvements this means for end customers.

Screenshot of the Eikora website with warning pictogram in the foreground

Warning: eikora.de does not deliver

Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!

Parcel service delivery agent scans code of an Amazon parcel

Amazon non-delivery problems

If a parcel ordered on Amazon has not arrived, but it has been registered as delivered by the delivery person, Amazon would like to have a police confirmation that the investigation has been completed. In Austria, however, you can only file a complaint with the police. Read what to do.


Brexit: Scam with small ads

Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.

Zum Seitenanfang