Rights when booking and using hire cars
When using a hire car abroad, we recommend the ECC network's travel app for legal information, practical support and language assistance. (Find it in the Apple App Store and Google Playstore) Further information on the subject of car hire, suitable sample letters and situation-specific instructions can be found in our guides below.
Our collected guides on the topic of car hire
All articles on the subject of cars
FAQ Car rental
Knowledge is half the battle. We often deal with complaints when booking rental cars. Here are the 15 most common questions and some tips from practice.
Booking rental cars online
Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.
On tour with a rental car
Many travellers take the chance to explore foreign countries with a rental car. ECC Austria shows how to avoid problems.
Driving bans in Italy
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
Tolls in Austria
In this guide, we explain the peculiarities of the Austrian toll system. Using examples, we show the typical mistakes and how to avoid problems with the toll. And what to do if a penalty is imposed after all.
Preliminiary injunction against tolls reseller Vignette-sofort
Interim injunction against German website operator of Vignette-sofot.at: Anti-competitive behaviour and circumvention of the right of withdrawal in distance selling transactions
Winter tire obligations in Europe
In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).
Safety equipment in cars
31.08.2018 / Rules in the EU
