Zum Inhalt

Airbnb: Changes of T&C

Against EU law

Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.

Already in July 2018, the European consumer protection authorities and the EU Commission therefore asked the platform to make some amendments. The deadline for those changes is the end of August. If Airbnb doesn't react accordingly, the company has to expect consequences.

UPDATE, 21.09.2018: Airbnb committed to changing it's Terms & Conditions according to the proposal. After an evaluation by the consumer protection authorities and the EU Commission, the platform will have until the end of 2018 to make the respective amendments. Read more about it below and in the current press release of the EU Commission.

Total price and contractual partner

Airbnb should improve the price transparency on its platform. A consumer should be able to see all costs of the accommodation at once. If it is impossible to state the total price, the consumer should be informed that further costs may occur (e.g. for the final cleaning).

The original idea of Airbnb was that private persons could offer their homes to tourists for a cheap price. Meanwhile, a lot of commercial traders use the platform as well. The Commission and the consumer protection agencies therefore claim that Airbnb should make it more clear to the consumer whether an offer is private or commercial - as that imposes different consumer protection rights.

Conditions regarding cancellations or in case of damages

Consumers profit from several protective rights within the EU. Those build a standard which no company that operates in or towards the EU can undermine. One example is the right to clear and comprehensive information.

The EU Commission and the European consumer protection authorities therefore prompted Airbnb to amend several of its Terms & Conditions. In a press release, the EU Commission lists the following change requests:

  • Airbnb should not mislead consumers by going to a court in a country different from the one in their Member State of residence;
  • Airbnb cannot decide unilaterally and without justification which terms may remain in effect in case of termination of a contract;
  • Airbnb cannot deprive consumers from their basic legal rights to sue a host in case of personal harm or other damages;
  • Airbnb cannot unilaterally change the terms and conditions without clearly informing consumers in advance and without giving them the possibility to cancel the contract;
  • Terms of services cannot confer unlimited and discretionary power to Airbnb on the removal of content;
  • Termination or suspension of a contract by Airbnb should be explained to consumers, governed by clear rules and it should not deprive the consumer from the right to adequate compensation or the right to appeal;
  • Airbnb's policy on refunds, compensation and the collection of damage claims should be clearly defined and should not deprive consumers from their right to activate the available legal remedies.

(Source: Press release of the EU Commission, 16-07-2018)

Related links

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:


Strict rules for Airbnb

Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.

Auf einem Holzfußboden abgelegter Karton mit der Aufschrift Dropshipping und Webshop Icons

What is drop shipping?

Have you ordered from an Austrian online shop and then had to wait weeks for delivery because the package then came from abroad? Then you are probably dealing with drop shipping. This article explains what drop shipping is, how to recognise it and what to look out for before placing an online order.

Smartphone Display zeigt "Gambling Commission" und britischer Flagge, im Hintergrund Tastatur und Spielwürfel

Online gambling in Austria

Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.

Maurer zieht nasse Fassade mit Kelle ab

What you should bear in mind when placing orders in other EU countries

In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.

Weibliche Hand tippt auf 5ten gelben Bewertugnsstern auf blauem Hintergrund

Customer reviews on the internet

It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.

Zum Seitenanfang