Since the beginning of the year, the three largest credit card companies in the EU have had to provide better protection against dubious subscriptions by informing customers more precisely in the payment process that they are purchasing services with recurring payments.
Reiseversicherungen reichen von sinnvoll bis entbehrlich. Wir bieten eine Übersicht, worauf es zu achten gilt, um keine Versicherungslücken zu haben und auch nicht unnötig bereits abgedeckte Versicherungsleistungen doppelt zu bezahlen.
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.
31.08.2018 / Deadline for changes
08.08.2018 / New folder provides overview
30.04.2018 / New rules for EU citizens
23.02.2018 / ESTA, Visa und Co.
18.10.2017 / Booking.com and Expedia rebuffed
12.06.2017 / No more charges within the EU
02.06.2017 / Tips for consumers and companies
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
28.04.2017 / More transparent information
ECCs Germany and France published a common brochure for students living abroad in either country in German and French languages.
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.
06.03.2017 / Contact of insolvency administrator
20.01.2017 / Make an effective price comparison possible for consumers
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
In dicey situations, minutes can decide over life and death of a patient. Especially then, helicopter operations are an important part of emergency services.
170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.
A million little things have to be considered when you move abroad. To open a new bank account is one of them. With a new law, this will become easier in September.
A new law should make it easier for consumers to open a bank account, get information regarding fees and to change to another bank.
03.08.2016 / Tips for affected consumers
Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.
Less costs and more freedom in the European single market
01.07.2015 / EU reaches internal agreement
Automatic renewal of a contract
16.06.2015 / Automatic renewal of a contract
11.06.2015 / Travel App as ideal travel compagnion
Peace, relaxation, eventually a little bit of action and sightseeing - those expectations are common when it comes to holidays. However, this joy might vanish quickly, if you suddenly stand on the airport without your luggage, the hotel room appears to be totally different than in the catalogue, the brandnew sunglasses are already broken or if the booked rental car is not available after all. The Travel App of the European Consumer Centres Network (ECC-Net) helps with such and other problems.
Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.
Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.
Traveller's check, credit card, bank card, prepaid card - ECC Austria gives an overview.
Protection at home and abroad
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.
07.11.2014 / Concerned consumers can turn to Verein für Konsumenteninformation VKI.
Very popular among Austrian consumers.
Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.
The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.
Public transport, private car or taxi?
Reign of the free market
Back page of e-card replaces external health insurances certificate
E-card replaces external health insurances certificate.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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