Purchase & Order
Buyer Protection
AK lawsuit against payment service Klarna
The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.
Covid: Refunds for cancelled events
A new law abbreviated as KuKuSpoSiG settles demands for consumers that seek refunds for cancelled events in Austria
ECC is the new Geo-blocking contact point
03.12.2018 / Support for consumers
Shopping Online
Bitter pills - risks with online medicines
In this article, we have compiled information on how to recognise a reputable online pharmacy, which products may be sold and purchased at all, and which other legal regulations must be observed.
Online gambling in Austria
Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.
Finance & Insurance
Cancellations within the EU
08.08.2018 / New folder provides overview
Help abroad
30.04.2018 / New rules for EU citizens
Troubles with travel documents
23.02.2018 / ESTA, Visa und Co.
