Rights & Rules
Extrajudicial Assistance
7 important questions about Geo-blocking
The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.
EU-wide Alternative Dispute Resolution since 2016
Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.
Problems with private-to-private purchases
What rights do I have when buying on second-hand platforms? The most important points in a checklist and in which cases the ECC can help with platform problems.
Consumer Law Enforcement
Problems with visas or ETAs – who is liable?
Who is liable if errors in the visa or digital entry application result in additional costs? The travel agency, the airline, the booking platform or the poorly advised customers themselves? Read on for clarification...
🔒Data privacy - The most important points from the GDPR
We provide an overview of the rights and obligations of the GDPR - the General Data Protection Regulation has already been in force for over 2 years. Do you still have your data protection rights in mind?
