Who is liable if errors in the visa or digital entry application result in additional costs? The travel agency, the airline, the booking platform or the poorly advised customers themselves? Read on for clarification...
We provide an overview of the rights and obligations of the GDPR - the General Data Protection Regulation has already been in force for over 2 years. Do you still have your data protection rights in mind?
Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.
The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
Those who want to find new life partners through Parship could be confronted with high costs as soon as they change their mind and only use the service for a short time. European Court of Justice declares offsetting practice invalid.
The European order for payment procedure simplifies the process of litigation in cross-border cases for consumers. It was established on 12.12.2008 in all EU Member States, except for Denmark.
Simplification for consumers
Misleading advertising of "flexible" tickets by the online tour operator led to a lawsuit and conviction in Vienna.
Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.
The Coronavirus paralyses public life in spring to Easter. A public event ban was issued by the Austrian Government.
The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.
21.09.2018 / After complaints on EU level
15.05.2018 / Deadline 20.05.
29.01.2015 / Simple tool for German speaking consumers
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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