ECC is the new Geo-blocking contact point

Today, on December 3rd, 2018, the new Geo-blocking regulation comes into force EU-wide. Discriminations based on nationality or place of residence of a consumer when shopping online are now prohibited.


If such discriminations happen, every EU member state established a specific contact point for consumers. The European Consumer Centre Austria (ECC) is happy to take on this task today.


We provide practical support during conflicts with a trader in the framework of the Geo-blocking regulation. Read more about what the regulation covers in our article 7 important questions about Geo-blocking.


Our contact details for the submission of complaints are available at contact.