Caution

Online Rip-Off

Scam while logging in to online portal

Fraud traps in social media

Consumers often fall prey to psychological stimuli that cause them to act impulsively and rashly. Read here about scams on social media and the new CPC Regulation, which improves the warning system and enforcement of consumer offences in the EU.

Weibliche Hand tippt auf 5ten gelben Bewertugnsstern auf blauem Hintergrund

Customer reviews on the internet

It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.

Screenshot of the Eikora website with warning pictogram in the foreground

Warning: eikora.de does not deliver

Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!

Scams

Hand holding mobile phone with lettering SMISHING on red background

Beware of hacker SMS about alleged parcel delivery

Attention: A fake SMS message about a fake parcel delivery is currently doing the rounds among Austrian Android smartphones. If you click on the link it contains, spy software will be installed on your mobile phone!

Logoschriftzug Trivago über einem Gebäudeeingang

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

Copyright & Counterfeiting

Remote control pointed at screen

Safer Streaming

Even before the coronavirus pandemic, the market for streaming services was in a solid growth process. The lockdown measures to contain COVID-19 have boosted demand even further, with leading streaming services even agreeing to reduce the video quality of streams at the request of the EU Commission to free up bandwidth for more important services. Even though the first rush of new customers to the streaming platforms has already slowed down somewhat, the increased demand in the area of video streaming has also led to an increased number of consumers who have fallen for fraudulent offers. Many consumers do not notice if they have signed up for a dubious streaming service. The rude awakening often comes a few days later when letters arrive from lawyers or debt collection agencies demanding several hundred euros for allegedly completed annual memberships. Due to the numerous requests for help from injured parties, the European Consumer Centre Austria (ECC) has now compiled information for consumers on the subject of video streaming.

Shopping online on a smartphone

Beware of counterfeit goods

The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.

Woman with smartphone in hand sits in front of laptop and uses cloud service

Downloading music and videos

Downloading songs and movies is very popular. But consumers are often unsure whether it is legal or not.

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