Zum Inhalt

VKI: Success against Amazon

Change of T&C necessary

The Austrian Consumer Association (Verein für Konsumenteninformation, VKI) was able to positively end a long-lasting legal struggle against Amazon. In 2014, the VKI took legal steps against 12 clauses in the terms & conditions of Amazon. Now, the Austrian Supreme Court (OGH) ruled in favor of the VKI and declared that the clauses are in fact illicit.

The verdict covers, inter alia, the following:

  • Choice of law: According to the T&C, only Luxembourg legislation was applicable. Such a clause is against the law as it lacks the information that, nevertheless, mandatory legal conditions of the consumer's place of residence (e.g. Austria) are still applicable.
  • Payment of invoice: Consumers who chose this method of payment had to pay 1,50€ extra. Tip: If this happened to you, you can now request a refund!
  • Data processing: Amazon reserved the right to use and process all content (e.g. reviews) published on amazon.de for all purposes, online as well as offline.

Those T&C are only a few examples. The legal department of the VKI lists all illicit clauses on its website (unfortunately, this information is only available in German language).

If you face any legal problems with Amazon, we are happy to help. Please find our contact details at this link.

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Black Friday: hype and facts

Black Friday: hype and facts

The end of November is Black Friday, the most popular day of the year for retailers. But bargain hunters should be careful. Retailers are primarily interested in boosting sales and emptying their warehouses. Whether the bombastically advertised savings really materialise is often questionable.

Non-delivery due to new packaging regulation

Non-delivery due to new packaging regulation

Since the New Year, importers and companies without a registered office in Austria have had to appoint a domestic representative for packaging materials, otherwise they face penalties. Many online retailers do not want to shoulder this additional effort. This is why it can be observed more and more in online shops that delivery to Austria is currently not possible.

No more €22 tax-free allowance for EU imports

No more €22 tax-free allowance for EU imports

As of today, 1 July 2021, the tax exemption for imports into the EU no longer applies to goods with a value of less than 22 euros. We describe what price increases and also improvements this means for end customers.

Zum Seitenanfang