Zum Inhalt

Agency for passenger rights

New Austrian arbitration body

The Austrian Federal Ministry for transport, innovation and technology (bmvit) provides a new service: The agency for passenger rights (apf) handles requests and complaints regarding transportation by train, bus, ship or plane. It acts as an arbitration body, which means that it is an objective and independent mediator between two conflict parties. It does not take sides and aims at out-of-court solutions.

On the website of apf (available in German) you find information about which cases the agency handles as well as all necessary documents to file a complaint.

In the following video, the agency presents its service (German):

Related links

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Maurer zieht nasse Fassade mit Kelle ab

What you should bear in mind when placing orders in other EU countries

In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.

Logo of an official state acclaimed arbitration body

State-approved arbitration bodies

In Austria, one general and seven sector-specific arbitration bodies are notified. A list of all contact details is provided below.

Handschlag vor EU Fahne

EU-wide Alternative Dispute Resolution since 2016

Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.

Zum Seitenanfang