Extrajudicial Assistance
All articles on the topic
Currently no interventions against Irish companies
Unfortunately, we are currently unable to process complaints against Irish companies. This article lists alternative organisations that can help with consumer problems.
👷 Tips for service contracts abroad in the EU
In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.
Review of 1 year of legal assistance by ECC in Corona-related consumer cases
In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.
ECC is the new Geo-blocking contact point
03.12.2018 / Support for consumers
First report on ODR platform
13.12.2017 / Good compliance of Austrian traders
One year of Online Dispute Resolution
24.03.2017 / EU celebrates first anniversary
State-approved arbitration bodies
In Austria, one general and seven sector-specific arbitration bodies are notified. A list of all contact details is provided below.
EU-wide Alternative Dispute Resolution since 2016
Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.
New platform for alternative dispute resolution
13.01.2016 / Online with February 2016
Avoid court with mediation
21.09.2015 / Public consultation by the EU Commission
Agency for passenger rights
The Austrian Federal Ministry for transport, innovation and technology (bmvit) provides a new service.
Webshop "infurn.com": unclear situation
ECC Austria knows about infurn.com for a long time now. The number of consumer complaints has significantly increased in the last months.
Alternative and Online Dispute Resolution
Soon reality for European consumers
