Extrajudicial Assistance

What you should bear in mind when placing orders in other EU countries

In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.

Review of 1 year of legal assistance by ECC in Corona-related consumer cases

In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.

State-approved arbitration bodies

In Austria, one general and seven sector-specific arbitration bodies are notified. A list of all contact details is provided below.

EU-wide Alternative Dispute Resolution since 2016

Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.

Agency for passenger rights

The Austrian Federal Ministry for transport, innovation and technology (bmvit) provides a new service.

Sozialministerium
VKI
EU
ECC
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