In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.
In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.
03.12.2018 / Support for consumers
13.12.2017 / Good compliance of Austrian traders
24.03.2017 / EU celebrates first anniversary
In Austria, one general and seven sector-specific arbitration bodies are notified. A list of all contact details is provided below.
Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.
13.01.2016 / Online with February 2016
21.09.2015 / Public consultation by the EU Commission
The Austrian Federal Ministry for transport, innovation and technology (bmvit) provides a new service.
ECC Austria knows about infurn.com for a long time now. The number of consumer complaints has significantly increased in the last months.
Soon reality for European consumers
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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