Improved Rail Passenger Rights

2.7.2013

Travel by Train, Coach or Ship

Specific rules for Austria

Since December 3rd 2009 the rights of rail passengers are harmonized within the EU. The EC Regulation 1371/2007 foresees several rights in cases of a delay or cancellation for both national and crossborder intercity rail traffic in the EU.

For further information regarding cross-border or long distance rail travel, please see this article: Your Rail Passenger Rights

Detailed information on national short distance rail travel within Austria as well as improvements in customer relations of Austrian railway companies can be found in German here.

This could also be of interest:

8.7.2012

Your Rail Passenger Rights

Since December 3rd 2009 also the rights of rail passengers are harmonized within the EU.

23.10.2012

Schienen-Control GmbH

New independent arbitration board since 28th of May 2015: apf - agency for passenger rights!

Cruise ship on the Danube in front of Melk Abbey and autumn forest on the bank

6.10.2021

ECJ clarifies ship passenger rights

A decision of the Euroean Court of Justice strengthened the rights of ship passengers in September 2021. More and more tourists are travelling on Austrian waters, so this ruling is also increasingly relevant in this country. We provide an outlook on these passenger rights and compensation payments due.

25.3.2021

Passenger rights in railway travel

The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".

Flussansicht von London Westminster mit Big Ben

12.1.2021

Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

3.1.2018

Your rights on bus tours

The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.