Schienen-Control GmbH

23.10.2012

Travel by Train, Coach or Ship

Lodging a rail travel complaint

Please note: Since the 28th of May 2015, a new arbitration board handles cases regarding rail, ship, cruises and air travel. The agency for passenger rights is an independent institution that aims at out-of-court solutions.

Find information as rail passenger here: apf - Railway

The former enforcement body for rail passenger rights, Schienen-Control GmbH, was integrated into the new agency. Please send complaints regarding rail travel directly to the apf. The apf handles cases of consumers who bought a ticket from an Austrian railway company.

The European Consumer Centre Austria (ECC) offers assistance with cross-border complaints, e.g. if you bought a ticket from a railway company situated in another EU Member State.

This could also be of interest:

6.10.2021

ECJ clarifies ship passenger rights

A decision of the Euroean Court of Justice strengthened the rights of ship passengers in September 2021. More and more tourists are travelling on Austrian waters, so this ruling is also increasingly relevant in this country. We provide an outlook on these passenger rights and compensation payments due.

12.1.2021

Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

3.1.2018

🚌Long-distance coach - your rights

The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.

29.9.2017

Modernisation of rail passenger rights

The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.