Rights when travelling by plane
Our short German language video summarises the most important rights of passengers. You can find further information and situation-specific instructions for action, together with suitable sample letters, in the text guides below.
Unsere gesammelten Ratgeber zum Thema Flug
Will air passenger rights change soon?
A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.
Flight cancellations in the 2022 summer flight schedule
Worldwide, the airline industry is experiencing a massive pent-up demand for passenger flights. Expensive fuel prices and, above all, an acute shortage of staff resulted in thousands of flight cancellations and chaotic conditions at airports.
Alitalia to be discontinued - successor ITA in the starting blocks
The insolvent Alitalia will be replaced by a new company called ITA on 15 October. If you still have valid tickets, you should apply for a refund or rebooking by then!
Strike: Airline has to refund says ECJ
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
Brexit - travellers and consumers
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Hardly any money back on flight bookings
Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.
