Travel
Travel by Plane
Our guides to the most common problems with air travel; what to do if the flight is delayed, canceled or overbooked, or if there are problems with the luggage? What claims should I make based on legal protections?
Travelling by hire car
Our guides and brochures on the subject of car hire and car hire bookings. What do you need to bear in mind when signing a contract with a sales agent on site or online, when picking up and returning the car? We give tips on how to recognise and avoid hidden fees and cost traps from dubious providers.
Package Travel
Coronavirus in China
The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?
Thomas Cook insolvent
Information for holidaymakers on the Thomas Cook bankruptcy. In this news story can read up on tangible instructions about how to best to proceed, if you have prepaid a part or the full cost of your planned trip.
Scam with Thomas Cook
30.09.2019 / Data theft with faked e-mails
Travel by Train, Coach or Ship
Brexit - travellers and consumers
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Direct debit: Verdict against Deutsche Bahn
06.09.2019 / ECJ agrees with VKI
Strikes in France and Germany
10.04.2018 / Regional and air traffic
Travel by Car
Verdict: Fuel regulations of car rentals
18.09.2017 / Lump sum is legitimate
Rental Cars: Atlas Choice / Atlas Option insolvent
07.04.2017 / Double creditcard debit
Travelling with pets
Whether you get your new dog from the neigbouring country or don't want to leave your cat alone: There are many reasons to travel with pets. To manage this as smoothly as possible, some things should be considered. The ECC has an overview for you.
Accomodation
Timeshare on Gran Canaria
Holidays, finally! Walking on the beach, relaxing and enjoying the good life. Suddenly, someone approaches you with an offer. ECC Austria advises to be very careful.
Timeshare: New ECC-Net report
18.12.2015 / European Consumer Centres create clarity
Timeshares and long-term holiday products
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.
Danger at Destination
Worldwide travel warning except for 10 countries
As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?
Covid: Refunds for cancelled events
A new law abbreviated as KuKuSpoSiG settles demands for consumers that seek refunds for cancelled events in Austria
Government cancels all events
The Coronavirus paralyses public life in spring to Easter. A public event ban was issued by the Austrian Government.
