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One year of Online Dispute Resolution

Rights & Rules Extrajudicial Assistance

EU celebrates first anniversary

In its first year, 24 000 consumers used the possibility to submit their complaint regarding a trader online. According to a press release of the EU Commission, most of those complaints were about cross-border purchases, from shoes to plane tickets.

The so called ODR platform should make the out-of-court resolution of conflicts between consumers and traders easier. ODR stands for Online Dispute Resolution and presents a faster and cheaper way to a solution than going to court.

Find more information about the platform in our article.

The press release of the EU Commission contains statistics and next steps for ODR.

Related Links

EU-Commission: Press release about ODR anniversary
http://europa.eu/rapid/press-release_IP-17-727_de.htm

ECC AT: new arbitration system in 2016
http://europakonsument.at/de/schlichtung-2016-bringt-neues-system

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