Zum Inhalt

Problems after Boeing flying ban

Your rights as a passenger

After two crashes with many casualties, the aircraft type Boeing 737 Max 8 is currently grounded worldwide, including Austria. The investigation about the causes of the crashes and the rectification of the problems by the aircraft company Boeing will probably take several months.

What are my rights as a consumer if my flight is affected?

If your flight was cancelled due to the ban, the airline is obligated to transport you to your final destination. It has to rebook you to a new flight at the earliest possible date without any further costs for you (e.g. for meals or accommodation).

When the affected flight is part of a package travel, the tour operator is responsible for your rebooking.

Compensation questionable

It is not yet clear if you are also entitled to a compensation - it depends on whether the flying ban is considered as "extraordinary circumstances" which would free the airlines of their obligation to pay compensation.

As it is a new situation, there is no clear jurisdiction so far. There are arguments in both directions. The decision will have to be made by a court.

For more information please read our article Problems during air travel.

Related Links

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Viele in einer Warteschlange geparkte Passagierflugzeuge auf einer Runway

Will air passenger rights change soon?

A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.

Großer Menschenandrang bei Sicherheitskontrolle am Flughafen

Flight cancellations in the 2022 summer flight schedule

Worldwide, the airline industry is experiencing a massive pent-up demand for passenger flights. Expensive fuel prices and, above all, an acute shortage of staff resulted in thousands of flight cancellations and chaotic conditions at airports.

Buch mit Aufschrift European Court of Justice und Gerichtshammer

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Online booking of flight tickets on the laptop

Hardly any money back on flight bookings

Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.

Zum Seitenanfang