Service fee has to be transparent
The Federal Court of Justice of Germany (Bundesgerichtshof) decided that all fees have to be included in the price of the ticket right away, if not every customer can avoid them.
This includes service charges that would only lapse when choosing a certain means of payment. It is not sufficient to show those fees in the last step of the booking process. Consumers should be able to make an effective price comparison when booking a flight.
Please find below the full text of the verdict (German):
On Sunday (26 March 2023), all 12 flights between Vienna and Munich will be cancelled, and on Monday (27 March 2023), the 27 return flights between Vienna and Munich as well as Frankfurt, Nuremberg, Stuttgart, Düsseldorf, Hamburg and Cologne will be cancelled.
Since the beginning of the year, the three largest credit card companies in the EU have had to provide better protection against dubious subscriptions by informing customers more precisely in the payment process that they are purchasing services with recurring payments.
Worldwide, the airline industry is experiencing a massive pent-up demand for passenger flights. Expensive fuel prices and, above all, an acute shortage of staff resulted in thousands of flight cancellations and chaotic conditions at airports.
The insolvent Alitalia will be replaced by a new company called ITA on 15 October. If you still have valid tickets, you should apply for a refund or rebooking by then!
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