The European Consumer Centres Network (ECC-Net) developed an app to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
The "ECC-Net: Travel" App covers all countries of the ECC-Net, which includes the 28 EU-Member States, Norway and Iceland. While traveling in these countries, the App helps consumers to make them understood and demand their rights.
What kind of support does the App provide?
When you are confronted with a problem during vacation, it may be difficult to find a solution. It’s even more complicated if you don’t speak the language. The app helps in such situations.
With an intuitive and user-friendly design, the app is easy to handle – even in stress situations. The consumer can pick his current situation and gets information about his rights. Furthermore, the app shows him important sentences and questions, which should help to find a solution, in the language of the vacation country. The consumer can articulate his demands and solve the problem.
What kinds of situations are covered by the App?
The following topics are covered:
- Purchase at retail shop
- Car rental
- Airplane
- Train
- Bus
- Ship / Ferry
- Hotel
- Health
- Useful information
All in all, 101 situations are available in the App, for example: the car is more expensive then agreed, the flight is delayed or cancelled, the baggage is lost or damaged. Also information about medical emergencies, important contacts and tips about using your mobile phone abroad are included.
Where can I get the App?
The App is free for Apple, Windows and Android users and is available in the respective shops. Alternatively you can scan the QR Code.
Who developed the App?
The ECC-Net: Travel App is a common project of all 30 ECCs. The network helps consumers since many years with legal advice free of charge. This experience was used for developing the new mobile application.
The App was presented during a press conference in the European Parliament in Strasbourg on July 2nd 2014. Commissioner Neven Mimica and MEP Andreas Schwab both welcomed and supported the launch of the App.
If you face a problem and the App can’t help to solve it, please contact the ECC in your home country.
