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Additional fees when booking flights online

Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.

Building Bridges: Eurovision Song Contest in Vienna

There are only a few days left before the Eurovision Song Contest (ESC) starts in Vienna. Preparations began weeks ago and fans already celebrated the first parties under this year's motto "Building Bridges".

Earthquake in Nepal

28.04.2015 / Government declared state of emergency in affected regions after natural disaster.

Help abroad: Equal treatment for EU citizens

A new EU Directive regulates that EU citizens in emergency situations can make use of consular protection worldwide. Even if their home country is not represented at their destination, they are entitled to equal treatment by diplomatic or consular authorities of other EU Member States.

Facebook chat on passenger rights

20.04.2015 / The portal "Your Europe" - in cooperation with DG MOVE - organises a live Facebook chat on 28th April regarding EU passenger rights.

Evaluation of comparison tools

Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.

Dangerous products 2014

23.03.2015 / RAPEX, the European Rapid Alert System for dangerous non-food products, has published its annual report.

Terror attack in Tunisia

20.03.2015 / Changing safety situation unsettles consumers who plan trips to Tunisia

Legal and commercial guarantee

The Network of European Consumer Centres (ECC-Net) is often contacted by consumers who purchased a defected product. Many of them don't know who they can contact or what they are entitled to. A study now shows that the traders themselves, consciously or unconsciously, contribute to that uncertainty.

Lufthansa strike

17.03.2015 / Short and medium haul flights affected

Reminders of Justorat Inkasso

17.03.2015 / Allegedly on behalf of German/Austrian association of lotteries, gambling and magazine subscription

Cross-border online shopping

Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.

Cash withdrawals abroad

Traveller's check, credit card, bank card, prepaid card - ECC Austria gives an overview.

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Online pharmacies

Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.

Shopping abroad

From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.

Gain or trap?

The Austrian Federal Ministry of Labour, Social Affairs and Consumer Protection (BMASK) informs in a brochure about promotional trips.

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