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Extended control at airports

From 1 September 2015, new safety regulations will be valid at European - and therefore also Austrian - airports. Passengers will be checked more thorough for traces of explosives.

Stressless summer

Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.

Additional fees when booking flights online

Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.

Facebook chat on passenger rights

20.04.2015 / The portal "Your Europe" - in cooperation with DG MOVE - organises a live Facebook chat on 28th April regarding EU passenger rights.

Lufthansa strike

17.03.2015 / Short and medium haul flights affected

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

CJEU: Airlines are allowed to charge baggage fees

The Court of Justice of the European Union has decided that baggage fees of airlines are legitimate. This is valid only for check-in luggage, not hand luggage. And: Consumers need to be informed about such fees during the booking process.

CJEU: Arrival is, when the doors are open

A court in Salzburg (Austria) asked the CJEU to define the term “arrival time” in the context of air travel. The decision: You have arrived, when the doors open and passengers can leave the airplane.

Little dictionary for booking a journey

Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.

ECC-Net: Travel App

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

Booking a flight online

Despite the existence of a clear legal framework, online flight bookings are often combined with obstacles and financial traps.

Spring cleaning at European travel websites

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

European Union updates Air Safety List

The European Commission has updated the "Black List" of Airlines which are banned in the EU. With a new search tool, consumers can now easily find relevant information.

Baggage Claims

The rules set out in the Montreal Convention.

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