H "APP" Y in Europe
11.06.2015 / Travel App as ideal travel compagnion
by Plane
All articles on the topic
Air Lituanica ceased operations
26.05.2015 / Until the end of may, passengers can rebook their flights to Air Baltic
Additional fees when booking flights online
Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.
Strike of Portuguese airline TAP
04.05.2015 / Ongoing cancellations of flights - affected passengers can cancel or rebook free of charge.
Facebook chat on passenger rights
20.04.2015 / The portal "Your Europe" - in cooperation with DG MOVE - organises a live Facebook chat on 28th April regarding EU passenger rights.
Lufthansa strike extended
18.03.2015 / Long distance and cargo flights affected
Lufthansa strike
17.03.2015 / Short and medium haul flights affected
Online travel agencies
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Romanian Airline faces Insolvenycy
26.09.2014 / Information from ECC Romania regarding the insolvency of SC Necessair Consulting SRL - Fly Romania.
CJEU: Airlines are allowed to charge baggage fees
The Court of Justice of the European Union has decided that baggage fees of airlines are legitimate. This is valid only for check-in luggage, not hand luggage. And: Consumers need to be informed about such fees during the booking process.
CJEU: Arrival is, when the doors are open
A court in Salzburg (Austria) asked the CJEU to define the term “arrival time” in the context of air travel. The decision: You have arrived, when the doors open and passengers can leave the airplane.
ECC-Net: Travel App now available worldwide
Very popular among Austrian consumers.
Little dictionary for booking a journey
Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.
Basketball World Cup 2014 in Spain
07.08.2014 / ECC-Flyer for sport fans
ECC-Net: Travel App
The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
Booking a flight online
Despite the existence of a clear legal framework, online flight bookings are often combined with obstacles and financial traps.
Air Passenger Rights: Fewer complaints in the EU
16.05.2014 / EU Commission published a report regarding complaints of air passengers in the period of 2010 to 2012.
Spring cleaning at European travel websites
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
European Union updates Air Safety List
The European Commission has updated the "Black List" of Airlines which are banned in the EU. With a new search tool, consumers can now easily find relevant information.
Airport transfer: price comparison
Public transport, private car or taxi?
Improvement of air passenger rights
EU Commission wants to further improve the air passenger rights in Europe.
Flight ticket remains valid in general
Surcharge only allowed under specific circumstances
Package or flight and hotel separately?
The overview by ECC Austria helps you find out wether the package tour or the individual trip fits your needs.
Baggage Claims
The rules set out in the Montreal Convention.
Ten mistakes regarding travel documents
The Austrian organisation ÖAMTC summarized the most common misconceptions about passports and ID cards.
