Air travel: Denied boarding
If you were at the check-in counter on time, having valid travel documents with you and were still denied boarding you are entitled to several rights and services.
If you were at the check-in counter on time, having valid travel documents with you and were still denied boarding you are entitled to several rights and services.
In case your booked flight was cancelled, you are entitled to several rights and services.
01.06.2018 / ECJ: Booking and place decisive
17.04.2018 / Compensation for air passengers
10.04.2018 / Regional and air traffic
08.01.2018 / Information for consumers
05.01.2018 / Disadvantageous clause
13.10.2017 / Facts and tips
09.10.2017 / Flight operation only until end of the month?
02.10.2017 / News from Air Berlin and Ryanair
11.09.2017 / ECJ regulates compensation amount
21.08.2017 / Vouchers are irredeemable
16.08.2017 / Current information
28.06.2017 / Decision against "no show rules"
12.05.2017 / ECJ verdict regarding compensation
06.03.2017 / Contact of insolvency administrator
20.01.2017 / Make an effective price comparison possible for consumers
Whether you get your new dog from the neigbouring country or don't want to leave your cat alone: There are many reasons to travel with pets. To manage this as smoothly as possible, some things should be considered. The ECC has an overview for you.
09.12.2016 / Restrictions for Iranian airline
24.11.2016 / Austrian flights also affected
24.10.2016 / Information for consumers
19.10.2016 / Booking portal charges service fee
19.10.2016 / VKI wins lawsuit against KLM
12.10.2016 / Overpriced travel permit "eTA"
07.10.2016 / Tips and information for passengers
03.08.2016 / Tips for affected consumers
2016 offers a lot to sport fans: Only a few weeks after the UEFA EURO, the Summer Olympics are just about to start in Rio de Janeiro. ECC Austria collected important information and helpful tips for consumers who travel to Brazil.
28.07.2016 / Tips for Rio
21.07.2016 / What does this mean for tourists?
17.06.2016 / Update of air safety list
The EURO 2016 is not only a challenge for the competing teams. In the face of terror, strikes and aggressive fan groups, the security authorities have to deal with a huge responsibility. ECC Austria has gathered important information and helpful links, so that you can enjoy the EURO - safe and relaxed.
10.06.2016 / Quiz for Austrian consumers
10.06.2016 / New section: Soccer Championship
09.06.2016 / Behaviour advice from the French goverment
The major football event has started and Austria is part of it. Fans have every reason to be excited: For the first time ever, the national team qualified for the European championship. A huge success and a very good reason to travel to the EURO in France in June.
Many roads lead to France - whether you travel fast by plane, relaxed by train or individually by car.
The European Parliament today, Thursday, decided in favor of the controversial Passenger Name Record (PNR) Directive. At the same time, the data protection reform was enacted, with which the diverse regulations of the Member States should become unified standards.
05.04.2016 / Information for travellers
07.03.2016 / Share your experience with price increases!
11.02.2016 / Court declares t&c of airline inadmissible
The number of people travelling by air keeps increasing. That is why air passenger rights are one of the most important consumer rights within the EU. However, since the beginning of 2015, European Consumer Centres received more than 4000 complaints from consumers across Europe who had difficulties receiving compensation in case of delayed or cancelled flights.
09.12.2015 / New rules also apply for Austrians
25.11.2015 / Air traffic not affected
10.11.2015 / Information for passengers
11.09.2015: Following the Decision of 24th of August 2015, Vilnius District Court filled a bankruptcy case for UAB "Air Lituanica".
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