Online travel agencies
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Shopping Online
All articles on the topic
Online pharmacies
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.
Eurovision Song Contest 2015 in Vienna
ECC Austria has all details on where to get your ticket!
Foreign content from the Internet
Tips of ECC Austria about what to do to avoid a written warning and potentially heavy costs.
Purchase of digital content in online shops
Ebooks as well as music and movie files are protected by copyright.
Fraud in cross-border e-commerce
A new report has shown that consumers increasingly encounter fraud when making cross-border purchases online.
USA: Lawsuit against VEMMA
05.11.2014 / Accusation of misleading advertising
Contracts concluded by minors
Whether buying a drink at the school cafeteria, downloading an app or ordering a concert ticket: Children and young people conclude contracts nearly every day. ECC Austria gives information about this topic.
New name, old method
28.10.2014 / On the website “shopping-house.com”, designer goods are offered at a cheap price.
Infurn: Investigations of Austrian public prosecutor
The Austrian public prosecutor department investigates against one of the operators of the webshop Infurn.com. Affected consumers can complain to the police. The European Consumer Centre Austria (ECC) summarized which details need to be considered carefully.
Online pharmacies: More safety for consumers
EU Commission presents Logo
ECC-Net: Travel App
The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
New Consumer Rights Directive implemented
With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.
Webshop "infurn.com": unclear situation
ECC Austria knows about infurn.com for a long time now. The number of consumer complaints has significantly increased in the last months.
Button solution
Improved protection against Internet cost traps
Spring cleaning at European travel websites
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
Options of online payments
A comparison of online payment options
Online trust marks under evaluation
In its report "Can I trust the trust mark?", the ECC-Net gives consumers an overview over 54 online trust marks existing in the EU.
Chargeback of credit card payments
The Network of the European Consumer Centres (ECC-Net) published a report on the topic of chargeback, which means a refund of credit card payments.
In-app-purchases
The app econonomy in Europe is booming. Especially kids and young adults use game apps, which are often declared as "free to download", but are in fact not "free to play".
Online games
Hardly any games are actually "free to play".
Infurn - designfurn - living design
Complaints from consumers increased in the last months.
Nobel-house.com: Caution Fraud
The European Consumer Center Austria receives numerous consumer complaints regarding the website www.nobel-house.com.
Written warning by a lawyer
Regarding copyright infringements, a rightsholder often employs a lawyer to contact the consumer.
Online Shopping Experiences
The Internet opens a new virtual shopping world for consumers.
Legal guarantee in Austria
ECC Austria explains how European consumers can submit legal claims in case of defected services or goods.
Where is my order?
ECC Austria explains what you can do in case of delayed delivery of ordered goods.
Shopping Online
ECC Austria informs European consumers on how to safely shop online - in Europe and around the world.
What online-sellers need to know
Legal guarantee, damages, shipping costs.
Advice for buyers
What you should consider before shopping online
Counterfeit Nike shoes
More and more often, branded products sold online turn out to be counterfeit. This harms consumers all over Europe.
Caution regarding forum entries
When free expression on the Internet goes too far.
Visiting customs
Product piracy - mistake does not prevent from penalty.
Selling counterfeit branded goods
What online sellers should consider.
Selling original branded products
What online sellers should consider.
Counterfeit UGG boots
Fake websites
