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Shopping Online

Purchase & Order

Beware of counterfeit goods

The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.

Strict rules for Airbnb

Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.

Fireworks on New Year's Eve

The beginning of a new year is seldom silent. 2017 will also be welcomed before the loud noise of a bright and colorful night sky.

Online shopping: Unjustified barriers in the EU

ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.

Error fares

170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.

Amazon: Beware of fake shops

The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.

EU-wide online shopping

Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market 

Consumer Scoreboard 2015

The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.

Google and data protection

The subliminal fear of risks regarding their personal data accompanies consumers during their daily online businesses. Internet services like Google and several social networks have brought simplification for our everyday life and therefore giving up on them is hard. The question is: what can you do to reach the highest possible level of security and privacy?

Evaluation of comparison tools

Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.

Cross-border online shopping

Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.

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