The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.
06.03.2017 / Contact of insolvency administrator
No recommendation for interactive "friend"
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
29.12.2016 / Regional bans due to drought
The beginning of a new year is seldom silent. 2017 will also be welcomed before the loud noise of a bright and colorful night sky.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.
The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.
11.11.2016 / Platform has to check landlords
04.11.2016 / Successful warning by German consumer protection
When shopping online as a consumer, cooling-off a contract free of charge is often possible.
19.10.2016 / Booking portal charges service fee
29.08.2016 / Surprising subscription contract with third-party provider
08.08.2016 / Dateformore and daily-date
03.08.2016 / Tips for affected consumers
22.06.2016 / Your rights at cancellation etc.
Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market
25.05.2016 / Geo blocking, parcel delivery, consumer protection
06.05.2016 / Agreement on EU-wide regulations
26.04.2016 / Last chance for football fans
25.04.2016 / Toys and clothing on top of the list
Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU
26.01.2016 / Platform offline on 12.02.
18.12.2015 / Information for German-speaking consumers
14.12.2015 / Tips for ticket purchase
Surprising positions on your phone bill
05.10.2015 / Website and app for consumers
The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.
Regrettably this article is only available in German.
28.08.2015 / Study by Chamber of Labour
17.08.2015 / Tipps of ECC Austria
14.08.2015 / More control over personal data
The subliminal fear of risks regarding their personal data accompanies consumers during their daily online businesses. Internet services like Google and several social networks have brought simplification for our everyday life and therefore giving up on them is hard. The question is: what can you do to reach the highest possible level of security and privacy?
03.07.2015 / Label for professional online pharmacies
30.06.2015 / Caution when buying visa online
Peace, relaxation, eventually a little bit of action and sightseeing - those expectations are common when it comes to holidays. However, this joy might vanish quickly, if you suddenly stand on the airport without your luggage, the hotel room appears to be totally different than in the catalogue, the brandnew sunglasses are already broken or if the booked rental car is not available after all. The Travel App of the European Consumer Centres Network (ECC-Net) helps with such and other problems.
Results of website screening presented
11.05.2015 / EU Commission launches inquiry
Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.
Chat with risks
Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.
The spooky giant
24.02.2015 / Consumer Classroom launches third annual competition
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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