The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
Despite the existence of a clear legal framework, online flight bookings are often combined with obstacles and financial traps.
16.05.2014 / EU Commission published a report regarding complaints of air passengers in the period of 2010 to 2012.
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
The European Commission has updated the "Black List" of Airlines which are banned in the EU. With a new search tool, consumers can now easily find relevant information.
In February 2011, a new EU Directive on Timesharing was enacted to improve consumer protection in this area. If it works effectively is to be evaluated by an Europe-wide survey of the EU.
Troubles on rails - common problems regarding rail travel.
Specific rules for Austria
Public transport, private car or taxi?
EU Commission wants to further improve the air passenger rights in Europe.
The European commission (DG MOVE) provides a practical overview of the most important traffic rules in all EU Member States.
New EU Regulation
There is a wide range of regulations. The ÖAMTC gives an overview on how and where to pay.
The ÖAMTC informes about speed limits observed when driving abroad. Many Austrians use their car for a holiday get-away. Just driving off without any particular information can be expensive, because of the different speed limits in European countries. To save money and nerves the ÖAMTC tourism has summarized the main differences.
Dubious firms offer to resell timesharing rights on behalf of consumers.
Online booking is comfortable but not without problems. Only one click transforms a virtual offer into a binding contract.
Passenger rights: Better protection for passengers who travel by water.
Passenger rights: Safe travelling in the EU
Surcharge only allowed under specific circumstances
ECC Austria has gathered reading tips for your holiday dreams.
New independent arbitration board since 28th of May 2015: apf - agency for passenger rights!
The overview by ECC Austria helps you find out wether the package tour or the individual trip fits your needs.
EU Regulation No 181/2011 changes the rights of passengers in bus and coach transport within the whole EU.
The Austrian organisation ÖAMTC summarized the most common misconceptions about passports and ID cards.
Since December 3rd 2009 also the rights of rail passengers are harmonized within the EU.
Since 1. July 2012, it is an obligation in France to carry a breathalyser within the car.
Regrettably this article is only available in German.
Who has to bear the costs if something happens? ECC Austria explains if and when private insurances pay of.
ECC Austria informs about the Austrian law regarding hotel cancellation.
ECC Austria receives a lot of claims regarding tolls on Italian highways.
Important information regarding your package holiday.
Back page of e-card replaces external health insurances certificate
Häufig gestellte Fragen zum Coronavirus mit Bezug auf Reiserecht.
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