Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.
Interim injunction against German website operator of Vignette-sofot.at: Anti-competitive behaviour and circumvention of the right of withdrawal in distance selling transactions
Information for holidaymakers on the Thomas Cook bankruptcy. In this news story can read up on tangible instructions about how to best to proceed, if you have prepaid a part or the full cost of your planned trip.
07.10.2019 / Lodge claims
30.09.2019 / Data theft with faked e-mails
The Thomas Cook concern comprises various companies in various countries. Not all of them are insolvent. We answer the most frequent questions about the current situation.
06.09.2019 / ECJ agrees with VKI
Opodo is an online intermediary for flights, hotels, rental cars and package travels, situated in England and Spain. We are currently receiving a lot of complaints about the company, regarding non-transparent pricing on the German website.
12.08.2019 / Info for travellers
Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.
The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.
15.07.2019 / ECJ: Compensation from airline
More and more airports refrain from loudspeaker announcements, to reduce noise and thereby stress for passengers. However, consumers regularly contact us as they encountered problems because of it.
24.04.2019 / Tips for concerned tourists
10.04.2019 / Charges for "no show" inadmissible
We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee.
11.02.2019 / German tour operator
29.03.2019 / Several airlines pitch in
15.03.2019 / Your rights as a passenger
27.02.2019 / Success of VKI
20.02.2019 / Airline no longer operative
05.02.2019 / Info for affected consumers
05.02.2019 / Info regarding claim submission
16.01.2019 / No compensation for delay
09.01.2019 / Information for consumers
You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?
In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).
Political riots, terrorist attacks, natural disasters can lead to safety hazards for tourists in the affected areas.
In Austria, the new package travel law (PRG) came into force on July 1st, 2018. The following article explains which rights you have since then.
In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).
30.10.2018 / Hundreds of flights cancelled
Many consumers book their flights via an intermediary, like an online travel agency. A problem which can occur and is often hard to recognize, are separate transportation contracts. In case of cancellation or delay, this may lead to massive problems.
24.10.2018 / Expensive check-in at airport
When your flight is cancelled or you are denied boarding, you are entitled to alternative transportation to your destination. Usually, you are rebooked to another flight.
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
29.05.2018 / Overpriced on wrong websites
21.09.2018 / After complaints on EU level
12.09.2018 / Airline has to pay total price
10.09.2018 / Important verdict in Germany
07.09.2018 / Website and app affected
31.08.2018 / Rules in the EU
Wird ein Flug annulliert, lässt sich dagegen nichts ausrichten, gegen unzumutbare Ersatzleistungen aber durchaus.
A Luxembourgish court decided that Lufthansa has to reimburse passengers who are affected by a strike. According to the judge, the airline can't claim extraordinary circumstances. It is the second ruling of this kind in a short time.
In case your booked flight was cancelled, you are entitled to several rights and services.
Regrettably, flight delays happen rather frequently. If the delay is 5 hours or even more you have the right to rescission and can demand the refund of the ticket price.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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