Travel
All articles on the topic
Rhodes: Hotel vouchers after forest fire 2023
The Greek state will issue vouchers in 2024 for those hotel guests who had to flee the forest fires on Rhodes in 2023. However, various restrictions apply, here are the details.
FAQ Mietwagen
Wir behandeln häufig Beschwerden bei der Buchung von Leihautos. Hier sind die häufigsten Fragen und viele Tipps aus der Praxis.
Tolls in Austria
In this guide, we explain the peculiarities of the Austrian toll system. Using examples, we show the typical mistakes and how to avoid problems with the toll. And what to do if a penalty is imposed after all.
Travel cancellation during heatwave?
With the record temperatures and the associated forest fires at the vacation destination, is it possible to cancel a trip free of charge? We explain on which details the answer depends.
💳 Withdrawal charges on holiday
Withdrawing cash abroad costs extra. In this article, we explain what fees you can expect when withdrawing cash with your debit card, credit card or prepaid card when travelling and how you can save yourself expenses.
Warning about timeshare rip-off in the Canary Islands
On the road again - sales agents on the Canary Islands are pushing touristst into unfavourable timeshare contracts. What you have to watch out for and what you should do when signing a contract, you can find out here.
German traffic strike - flight cancellations in Austria as of Sunday
On Sunday (26 March 2023), all 12 flights between Vienna and Munich will be cancelled, and on Monday (27 March 2023), the 27 return flights between Vienna and Munich as well as Frankfurt, Nuremberg, Stuttgart, Düsseldorf, Hamburg and Cologne will be cancelled.
Will air passenger rights change soon?
A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.
Ratgeber Reiseversicherungen
Reiseversicherungen reichen von sinnvoll bis entbehrlich. Wir bieten eine Übersicht, worauf es zu achten gilt, um keine Versicherungslücken zu haben und auch nicht unnötig bereits abgedeckte Versicherungsleistungen doppelt zu bezahlen.
EU roaming - better internet connection
The new roaming regulation of July 2022 ensures "roam like at home", i.e. at the same tariffs for another 10 years. What is new are certain safeguards against cost traps. Find out which advantages and restrictions are new in our news report.
Flight cancellations in the 2022 summer flight schedule
Worldwide, the airline industry is experiencing a massive pent-up demand for passenger flights. Expensive fuel prices and, above all, an acute shortage of staff resulted in thousands of flight cancellations and chaotic conditions at airports.
To whom should I address my claim as air passenger?
In the event of travel problems, claims can be made against an airline. However, several airlines or booking platforms are often involved in providing the service. So who should I make the claim to?
Is my flight protected by the EU regulation?
Which flights are covered by the EU Passenger Rights Regulation? Am I also protected by EU rights on my flight from or to third countries?
Probleme mit dem Fluggepäck
Wenn am Gepäckband des Ankunftsflughafens das aufgegebenes Gepäck nicht kommt, wird es oft Tage später ins Hotel geliefert. Betroffene haben Anspruch ihre Notkäufe bezahlt zu bekommen. Bei Verlust stehen weitere Entschädigungen zu.
Airline has cancelled a flight - What am I entitled to?
When an airline cancels a flight, this is referred to as a cancellation. Passengers prevented from travelling on the cancelled flight are entitled to rerouting and often corresponding financial compensation.
Flight delay - What am I entitled to?
One of the most common problems when travelling by air is delays. After a certain length of delay, you are entitled to the following benefits.
ECJ clarifies ship passenger rights
A decision of the Euroean Court of Justice strengthened the rights of ship passengers in September 2021. More and more tourists are travelling on Austrian waters, so this ruling is also increasingly relevant in this country. We provide an outlook on these passenger rights and compensation payments due.
Alitalia to be discontinued - successor ITA in the starting blocks
The insolvent Alitalia will be replaced by a new company called ITA on 15 October. If you still have valid tickets, you should apply for a refund or rebooking by then!
Connecting Europe Express comes to Austria
The blue Connecting Europe Express is travelling across Europe in September, during the #EUYearofRail, to raise awareness for rail development across Europe.
Austria's participation in the EU Green Passport slightly delayed
The "Green Pass" and its EU-wide introduction is delayed by a few weeks and will only be activated for EU travel here in the course of July. Here is our update on the rules and formalities and some warnings about scams.
Fraud with fake holiday homes
When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.
EU health certificate to enable travel during summer holidays
Preparations are in full swing to enable a legislative and technical basis for an EU-wide digital vaccination and testing card before the start of the summer holidays, to replace the numerous Covid19 restrictions and quarantine requirements for health certificate holders. Despite many difficulties, the project is ambitious in terms of time. It is intended to be practical and fair. We summarise the framework and goals that have been set out.
Outlook on new EU rail passenger rights
The updated EU rail passenger rights will be implemented in 2023. The agreed changes are a compromise between more far-reaching demands of the EU Parliament and positions of the majority of transport ministers of the EU Council, which in turn include more national and economic interests. All in all, it is a further improvement of rail passenger rights and is on its way to be cast into national laws. Because of the #EuropanYearOfRail, we have a look into the future of rail passenger rights.
🚊Train journey - your rights
The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".
Strike: Airline has to refund says ECJ
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
ECC advises on danger at holiday destination
The ECC Austria is an official counselling centre for legal consumer questions on travelling to dangerous areas.
Brexit - travellers and consumers
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Skiing and Corona - what are the rules in the Alpine countries?
Finally, a winter with good snow and the semester break is upon us! But the pandemic is putting the brakes on the desire to travel and bringing the ski circus to a standstill in many places. Yet the restrictions in Austria are relatively low compared to other countries. Unless you want to come skiing from abroad.
Worldwide travel warning except for 10 countries
As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?
Hardly any money back on flight bookings
Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.
Level Europe is bankrupt
Insolvency of low cost airline - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.
Splashline Travel u. Event GmbH is bankrupt
Major event "Summer Splash" on Mediterranean beaches falls through. Bankruptcy of the Austrian Matura tour provider official since 28.5.2020.
Austria opens borders
05.06.2020 / Opening is partially one sided
Travelgenio sentenced for "flexible" ticket
Misleading advertising of "flexible" tickets by the online tour operator led to a lawsuit and conviction in Vienna.
Covid: Refunds for cancelled events
A new law abbreviated as KuKuSpoSiG settles demands for consumers that seek refunds for cancelled events in Austria
ECJ ruling against misleading air fares
Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.
Government cancels all events
The Coronavirus paralyses public life in spring to Easter. A public event ban was issued by the Austrian Government.
Condor accepts passenger claims again
Condor's insolvency was adverted after sale to Polish airline. Passengers can claim compensation again.
Coronavirus in China
The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?
