Zum Inhalt

DE | EN

Purchase & Order

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Online pharmacies

Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.

Shopping abroad

From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.

Booking rental cars online

Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.

Contracts concluded by minors

Whether buying a drink at the school cafeteria, downloading an app or ordering a concert ticket: Children and young people conclude contracts nearly every day. ECC Austria gives information about this topic.

Car rental companies change business practices

Three leading providers have to work on their website to adjust it to the Services Directive. It prohibits discrimination of consumers due to their place of residence or nationality. The car rental companies Hertz, Avis and Europcar will redesign their business practices after a "constructive dialog" with the European Commission.

New name, old method

28.10.2014 / On the website “shopping-house.com”, designer goods are offered at a cheap price.

Infurn: Investigations of Austrian public prosecutor

The Austrian public prosecutor department investigates against one of the operators of the webshop Infurn.com. Affected consumers can complain to the police. The European Consumer Centre Austria (ECC) summarized which details need to be considered carefully.

Little dictionary for booking a journey

Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.

ECC-Net: Travel App

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

New Consumer Rights Directive implemented

With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.

Button solution

Improved protection against Internet cost traps

Vacation without worries

Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.

Spring cleaning at European travel websites

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

Online trust marks under evaluation

In its report "Can I trust the trust mark?",  the ECC-Net gives consumers an overview over 54 online trust marks existing in the EU.

Chargeback of credit card payments

The Network of the European Consumer Centres (ECC-Net) published a report on the topic of chargeback, which means a refund of credit card payments.

In-app-purchases

The app econonomy in Europe is booming. Especially kids and young adults use game apps, which are often declared as "free to download", but are in fact not "free to play".

Online games

Hardly any games are actually "free to play".

Nobel-house.com: Caution Fraud

The European Consumer Center Austria receives numerous consumer complaints regarding the website www.nobel-house.com.

Written warning by a lawyer

Regarding copyright infringements, a rightsholder often employs a lawyer to contact the consumer.

Legal guarantee in Austria

ECC Austria explains how European consumers can submit legal claims in case of defected services or goods.

Where is my order?

ECC Austria explains what you can do in case of delayed delivery of ordered goods.

Shopping Online

ECC Austria informs European consumers on how to safely shop online - in Europe and around the world.

Counterfeit Nike shoes

More and more often, branded products sold online turn out to be counterfeit. This harms consumers all over Europe.

Visiting customs

Product piracy - mistake does not prevent from penalty.

Sozialministerium
VKI
EU
ECC