Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
27.02.2018 / Agreement of all Member States
23.02.2018 / ESTA, Visa und Co.
21.02.2018 / Risky trend crypto currency
11.01.2018 / Change of T&C necessary
21.11.2017 / Agreement among EU institutions
18.10.2017 / Booking.com and Expedia rebuffed
09.10.2017 / Breach of European law
17.08.2017 / Registration of claims
18.07.2017 / New app by ECC Germany
23.06.2017 / Only applicable to SK Rapid tickets
20.06.2017 / No opera at Viennese Allianz Stadium
14.06.2017 / New tool for consumers and businesses
12.06.2017 / No more charges within the EU
02.06.2017 / Tips for consumers and companies
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
30.05.2017 / Test of German consumer protection
28.04.2017 / More transparent information
Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?
ECCs Germany and France published a common brochure for students living abroad in either country in German and French languages.
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.
31.03.2017 / Study about onlineshopping in Europe
The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.
06.03.2017 / Contact of insolvency administrator
No recommendation for interactive "friend"
20.01.2017 / Make an effective price comparison possible for consumers
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
Shopping on a website with a foreign domain is often impossible as companies restrict the access for consumers.
In dicey situations, minutes can decide over life and death of a patient. Especially then, helicopter operations are an important part of emergency services.
29.12.2016 / Regional bans due to drought
The beginning of a new year is seldom silent. 2017 will also be welcomed before the loud noise of a bright and colorful night sky.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.
The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.
11.11.2016 / Platform has to check landlords
04.11.2016 / Successful warning by German consumer protection
When shopping online as a consumer, cooling-off a contract free of charge is often possible.
19.10.2016 / Booking portal charges service fee
29.08.2016 / Surprising subscription contract with third-party provider
A million little things have to be considered when you move abroad. To open a new bank account is one of them. With a new law, this will become easier in September.
A new law should make it easier for consumers to open a bank account, get information regarding fees and to change to another bank.
08.08.2016 / Dateformore and daily-date
03.08.2016 / Tips for affected consumers
22.06.2016 / Your rights at cancellation etc.
Summer time is concert time. More than 16 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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