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Purchase & Order

EU-wide online shopping

Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market 

Consultation about Geoblocking

21.12.2015 / Reminder: Your opinion about geographically-based restrictions in online shopping and traditional trade

Consumer Scoreboard 2015

The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.

Google and data protection

The subliminal fear of risks regarding their personal data accompanies consumers during their daily online businesses. Internet services like Google and several social networks have brought simplification for our everyday life and therefore giving up on them is hard. The question is: what can you do to reach the highest possible level of security and privacy?

Stressless summer

Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.

Rental car companies announce improvements for consumers

Car rental companies tended to cause anger among consumers in the past. Many conflicts are based on lack of transparency regarding the online booking process as well as payment demands due to alleged damages on the car.

ECC-Net: Travel App 2.0

Peace, relaxation, eventually a little bit of action and sightseeing - those expectations are common when it comes to holidays. However, this joy might vanish quickly, if you suddenly stand on the airport without your luggage, the hotel room appears to be totally different than in the catalogue, the brandnew sunglasses are already broken or if the booked rental car is not available after all. The Travel App of the European Consumer Centres Network (ECC-Net) helps with such and other problems.

Additional fees when booking flights online

Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.

Evaluation of comparison tools

Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.

Cross-border online shopping

Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.

Cash withdrawals abroad

Traveller's check, credit card, bank card, prepaid card - ECC Austria gives an overview.

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Online pharmacies

Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.

Shopping abroad

From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.

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