Real tickets for EURO2024
EURO 2024 will take place in Germany in early summer from 14 June to 14 July 2024. There is far more demand than tickets available. We explain what is important when buying tickets and travelling.
Purchase & Order
All articles on the topic
Black Friday: hype and facts
The end of November is Black Friday, the most popular day of the year for retailers. But bargain hunters should be careful. Retailers are primarily interested in boosting sales and emptying their warehouses. Whether the bombastically advertised savings really materialise is often questionable.
Free repair of Nintendo Switch controllers
After years of problems, Nintendo agrees to repair defective Nintendo Switch controllers for free.
Warning against wmshoe
Wmshoe.com is an online shoe seller that ships low-quality products from China to Europe. It is a prime example of dropshipping. Order elsewhere!
Valid conclusion of a purchase on the internet - the button solution
There are quite precise rules about what must be written on order and purchase buttons in order for a transaction concluded with them to be valid on the Internet. If this is not the case, a purchase contract concluded online is not valid.
What is drop shipping?
Have you ordered from an Austrian online shop and then had to wait weeks for delivery because the package then came from abroad? Then you are probably dealing with drop shipping. This article explains what drop shipping is, how to recognise it and what to look out for before placing an online order.
Credit cards versus subscription traps
Since the beginning of the year, the three largest credit card companies in the EU have had to provide better protection against dubious subscriptions by informing customers more precisely in the payment process that they are purchasing services with recurring payments.
Non-delivery due to new packaging regulation
Since the New Year, importers and companies without a registered office in Austria have had to appoint a domestic representative for packaging materials, otherwise they face penalties. Many online retailers do not want to shoulder this additional effort. This is why it can be observed more and more in online shops that delivery to Austria is currently not possible.
Ratgeber Reiseversicherungen
Reiseversicherungen reichen von sinnvoll bis entbehrlich. Wir bieten eine Übersicht, worauf es zu achten gilt, um keine Versicherungslücken zu haben und auch nicht unnötig bereits abgedeckte Versicherungsleistungen doppelt zu bezahlen.
Interview partners wanted - own experiences with online shopping
We are looking for consumers who are willing to be interviewed via video call in English until Monday (4 April). The questions are about their own experiences and opinions about online shopping.
Onlinebestellung nicht geliefert - Was tun bei Lieferverzug?
Fast alle haben im Internet aufgegebene Bestellung schon einmal nicht bekommen und vergeblich gewartet. Lieferverzug sollte man nicht hinnehmen. Welche Rechte Sie haben, und wie Sie im Falle einer Nichtlieferung vorgehen sollten, erfahren sie hier.
Bitter pills - risks with online medicines
In this article, we have compiled information on how to recognise a reputable online pharmacy, which products may be sold and purchased at all, and which other legal regulations must be observed.
Online gambling in Austria
Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.
Customer reviews on the internet
It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.
No more €22 tax-free allowance for EU imports
As of today, 1 July 2021, the tax exemption for imports into the EU no longer applies to goods with a value of less than 22 euros. We describe what price increases and also improvements this means for end customers.
Warning: eikora.de does not deliver
Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!
Inconsistencies with online termination service volders
There are several online providers of paid termination letters. We received requests for help about the German provider volders with complaints about billing and questionable collection procedures.
Amazon non-delivery problems
If a parcel ordered on Amazon has not arrived, but it has been registered as delivered by the delivery person, Amazon would like to have a police confirmation that the investigation has been completed. In Austria, however, you can only file a complaint with the police. Read what to do.
AK lawsuit against payment service Klarna
The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.
Brexit - travellers and consumers
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Covid: Refunds for cancelled events
A new law abbreviated as KuKuSpoSiG settles demands for consumers that seek refunds for cancelled events in Austria
Gift vouchers in Europe
Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.
Webshop Home24 SE
Wrong delivery and stalling tactics, after frequent complaints we advise against ordering from the German online furniture mail order company Home24.
Brexit: Scam with small ads
Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.
Clear rights in the digital market
30.01.2019 / EU modernises legal framework
Staying safe online
14.01.2019 / Tips from VKI
ECC is the new Geo-blocking contact point
03.12.2018 / Support for consumers
7 important questions about Geo-blocking
The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.
Fraud targeted at online-sellers
15.10.2018 / Payment via Western Union
Private sales on online platforms
08.10.2018 / When do I become a trader?
Ordering travel documents online
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
Airbnb: Unlawful terms
31.08.2018 / Deadline for changes
Airbnb: Changes of T&C
Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.
Cancellations within the EU
08.08.2018 / New folder provides overview
Interiorfox insolvent
07.06.2018 / Details for consumers
Warning against perlelux.com
14.05.2018 / Dubious webshop for cosmetics
Fraud via Western Union
US initiative for victims of Western Union frauds
Help abroad
30.04.2018 / New rules for EU citizens
Insolvency of LiL.nl BV
27.04.2018 / Dutch webshops for furniture
Success against Jollydays
18.04.2018 / Validity of vouchers
Streaming across borders
Since 1. April 2018, a new regulation of the EU regarding "cross-border portability of online content services" is in force. It enables consumers to use their subscriptions for movies, music or sport streaming services abroad like at home.
