False loans
30.01.2018 / Problems with Exilium Finanz
europakonsument_at
All articles on the topic
Verdict regarding package travel
19.01.2018 / Withdrawal after changes
VKI: Success against Amazon
11.01.2018 / Change of T&C necessary
Insolvency of NIKI and Air Berlin
08.01.2018 / Information for consumers
Verdict against Easyjet
05.01.2018 / Disadvantageous clause
🚢Travelling by ship - your rights
Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.
🚌Long-distance coach - your rights
The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.
News for consumers
02.01.2018 / What 2018 brings
Downloading music and videos
Downloading songs and movies is very popular. But consumers are often unsure whether it is legal or not.
First report on ODR platform
13.12.2017 / Good compliance of Austrian traders
Volcanic eruption on Bali
27.11.2017 / Airport closed
End of geo-blocking
21.11.2017 / Agreement among EU institutions
Subscription traps
07.11.2017 / New video by the ECC-Net
VfGH: Ban of best price clause
18.10.2017 / Booking.com and Expedia rebuffed
Information regarding Air Berlin
13.10.2017 / Facts and tips
JT Touristik insolvent
13.10.2017 / What consumers can do now
Verdict against Amazon
09.10.2017 / Breach of European law
Terror and natural disasters
Currently, frightened consumers turn to the ECC, because they planned a trip and are unsure whether or not it is secure. On behalf of the Ministry (BMASK), we provide free advice on "Danger at destination". Many consumers want to know if they can withdraw from the journey free of charge.
Early end for Air Berlin
09.10.2017 / Flight operation only until end of the month?
Airlines face turbulences
02.10.2017 / News from Air Berlin and Ryanair
Modernisation of rail passenger rights
The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.
Bali: Impending volcanic eruption
28.09.2017 / Consequences for tourists
Hurricane Maria
19.09.2017 / Puerto Rico, DomRep and Virgin Islands endangered
Verdict against Parship is final
https://www.arbeiterkammer.at/ueberuns/datenundfakten/Beratungserfolge/konsumentenschutz/Online-Datingboersen.html18.09.2017 / What consumers can do now
Verdict: Fuel regulations of car rentals
18.09.2017 / Lump sum is legitimate
Invoice from kinopalast24.com
07.08.2017 / Alleged annual subscription
Verdict regarding flight delays
11.09.2017 / ECJ regulates compensation amount
News from Air Berlin
21.08.2017 / Vouchers are irredeemable
Youporn.com: Fake invoices
18.08.2017 / Allegedly from German law firm
AIDA: Insolvency proceedings started
17.08.2017 / Registration of claims
Air Berlin filed for insolvency
16.08.2017 / Current information
Forest fires in Southern Europe
26.07.2017 / Import information and contacts
To complain successfully
18.07.2017 / New app by ECC Germany
Defects at destination
ECC Austria knows how to deal with travel deficiencies and which rights consumers have.
Italy: Fines to airlines
28.06.2017 / Decision against "no show rules"
AIDA cancellation: Refund at SK Rapid
23.06.2017 / Only applicable to SK Rapid tickets
AIDA cancellation: Organiser insolvent
20.06.2017 / No opera at Viennese Allianz Stadium
Information on cross-border companies
14.06.2017 / New tool for consumers and businesses
Holidays without roaming
12.06.2017 / No more charges within the EU
Drinks distributor recruits young people
06.06.2017 / AK warns against alleged Ponzi scheme
Price increases during online holiday booking
02.06.2017 / Tips for consumers and companies
Comparison of financial products often intransparent
30.05.2017 / Test of German consumer protection
Driving bans in Italy
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
Warning against savino-express.com
15.05.2017 / Logistics provider for car purchases
