Cancellation: Information obligation of airline
12.05.2017 / ECJ verdict regarding compensation
12.05.2017 / ECJ verdict regarding compensation
If you have ordered samples or accepted an offer which has led to you being stuck in a subscription - please read this checklist.
Subscription traps are offers on cheap products that lead to costly subscriptions for those who accept. Before responding to an advertisement make sure you have considered the following tips!
28.04.2017 / More transparent information
Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?
ECCs Germany and France published a common brochure for students living abroad in either country in German and French languages.
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.
07.04.2017 / Double creditcard debit
31.03.2017 / Study about onlineshopping in Europe
24.03.2017 / EU celebrates first anniversary
The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.
21.03.2017 / Success for VKI lawsuit
20.03.2017 / Annual reports about the EU and RAPEX
13.03.2017 / Only for calls abroad
06.03.2017 / Survey of the EU Commission
06.03.2017 / Contact of insolvency administrator
28.02.2017 / Shop with alleged branded goods
No recommendation for interactive "friend"
Holidays, finally! Walking on the beach, relaxing and enjoying the good life. Suddenly, someone approaches you with an offer. ECC Austria advises to be very careful.
14.02.2017 / New technical improvements
13.02.2017 / "Maps-Routenplaner" threatens with execution
08.02.2017 / Agreement on new EU rules
20.01.2017 / Make an effective price comparison possible for consumers
Whether you get your new dog from the neigbouring country or don't want to leave your cat alone: There are many reasons to travel with pets. To manage this as smoothly as possible, some things should be considered. The ECC has an overview for you.
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
Shopping on a website with a foreign domain is often impossible as companies restrict the access for consumers.
29.12.2016 / Regional bans due to drought
In dicey situations, minutes can decide over life and death of a patient. Especially then, helicopter operations are an important part of emergency services.
The beginning of a new year is seldom silent. 2017 will also be welcomed before the loud noise of a bright and colorful night sky.
27.12.2016 / Alleged tax bill for sellers
Beginning on 15 June 2017, travellers, Erasmus students and commuters will no longer have to pay roaming charges within the EU. The ECC has a summary of the information.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
09.12.2016 / Restrictions for Iranian airline
170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.
28.11.2016 / Automatic contract extension
24.11.2016 / Austrian flights also affected
The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.
11.11.2016 / Platform has to check landlords
04.11.2016 / Successful warning by German consumer protection
When shopping online as a consumer, cooling-off a contract free of charge is often possible.
24.10.2016 / Information for consumers
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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