Facebook chat on passenger rights
20.04.2015 / The portal "Your Europe" - in cooperation with DG MOVE - organises a live Facebook chat on 28th April regarding EU passenger rights.
europakonsument_at
All articles on the topic
New course by Consumer Champion
14.04.2015 / Becoming an expert on telecommunications
MPC-Hollandfonds 51 insolvent
13.04.2015 / VKI represents affected consumers
Warning: Fraudulent online pharmacy
07.04.2015 / No delivery despite payment
Evaluation of comparison tools
Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.
Data protection: WhatsApp
Chat with risks
Dangerous products 2014
23.03.2015 / RAPEX, the European Rapid Alert System for dangerous non-food products, has published its annual report.
Terror attack in Tunisia
20.03.2015 / Changing safety situation unsettles consumers who plan trips to Tunisia
Legal and commercial guarantee
The Network of European Consumer Centres (ECC-Net) is often contacted by consumers who purchased a defected product. Many of them don't know who they can contact or what they are entitled to. A study now shows that the traders themselves, consciously or unconsciously, contribute to that uncertainty.
Lufthansa strike extended
18.03.2015 / Long distance and cargo flights affected
Lufthansa strike
17.03.2015 / Short and medium haul flights affected
Reminders of Justorat Inkasso
17.03.2015 / Allegedly on behalf of German/Austrian association of lotteries, gambling and magazine subscription
Bad testimony for second hand car market
An EU-wide market study points out weaknesses and problems.
Consumers within the EU
09.03.2015 / Brochure about European consumer policy
New 20 Euro Banknote
02.03.2015 / Europa Series continues
Cross-border online shopping
Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.
Data protection: Amazon
The spooky giant
General Report EU 2014
25.02.2015 / Last year's activities of the European Union
European Inter-school Competition 2015
24.02.2015 / Consumer Classroom launches third annual competition
Cash withdrawals abroad
Traveller's check, credit card, bank card, prepaid card - ECC Austria gives an overview.
European court proceedings
29.01.2015 / Simple tool for German speaking consumers
Online travel agencies
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Private Health Insurance
Protection at home and abroad
Beware of online rip-off
Regrettably this article is only available in German.
Online pharmacies
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.
Shopping abroad
From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.
Misleading promise of financial benefit internationally enforceable
The Austrian High Court rendered a judgement against a Swiss trader.
Advantageous rates for local residents
Welcome to the single market
Self-import of new cars from within the EU
Regrettably this article is only available in German.
New Timesharing Rights Directive 2008
Better protection for holiday-makers.
Self-import of used cars from within the EU
Regrettably this article is only available in German.
Gain or trap?
The Austrian Federal Ministry of Labour, Social Affairs and Consumer Protection (BMASK) informs in a brochure about promotional trips.
Complaints regarding rail travel
Regrettably this article is only available in German
Eurovision Song Contest 2015 in Vienna
ECC Austria has all details on where to get your ticket!
Foreign content from the Internet
Tips of ECC Austria about what to do to avoid a written warning and potentially heavy costs.
Purchase of digital content in online shops
Ebooks as well as music and movie files are protected by copyright.
Fraud in cross-border e-commerce
A new report has shown that consumers increasingly encounter fraud when making cross-border purchases online.
Shopping for brands when travelling
ECC Austria explains what consumers should keep in mind when a trader walks by at the beach.
Reminders of Europa Inkasso GmbH / Collect Inkasso GmbH
03.12.2014 / Many consumers currently turn to ECC Austria because they received reminders from a German debt collection agency.
Booking rental cars online
Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.
On tour with a rental car
Many travellers take the chance to explore foreign countries with a rental car. ECC Austria shows how to avoid problems.
Insolvency of tour operators
Legal regulations in Austria and the EU
Online gas price calculator
A new service for Austrian consumers: the gas price database!
