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ECC-Net: Travel App

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

Booking a flight online

Despite the existence of a clear legal framework, online flight bookings are often combined with obstacles and financial traps.

Suspicious key services

Many key services promote their work online or appear in phone books which makes it difficult to distinguish between professional and dubious providers. It is therefore very important to know what to take into consideration when choosing a key service. 

New Consumer Rights Directive implemented

With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.

Button solution

Improved protection against Internet cost traps

Vacation without worries

Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.

Counterfeit bills

20.05.2014 / Regrettably this article is only available in German.

School education 2.0

For social interaction, as an information source or as a preparation for the job market - the internet and all its opportunities have become integral parts of the world, especially for the young generation. The initiative "Consumer Classroom" of the European Commission helps teachers who want to educate their students about risks and chances.

Spring cleaning at European travel websites

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

European Union updates Air Safety List

The European Commission has updated the "Black List" of Airlines which are banned in the EU. With a new search tool, consumers can now easily find relevant information.

European Youth Event 2014

10.04.2014 / Just before the European elections on 25th May, the European Youth Event 2014 takes place in Strasbourg.

Consumer Policy Report 2014

In its second report about the consumer policy of the EU, the commission highlighted the significance of the European Consumer Centres Network.

New European Consumer Programme

The European Union started a new Consumer Programme. Until 2020, the focus lies on better consumer protection on behalf of cross-boarder purchases.

10 years of RAPEX

28.03.2014 / The Member States and the European Commission celebrate ten years of the warning system.

Generation Awake

Waste is a resource. The European Commission shows, how consumers can act in a more sustainable and responsible way on a daily basis.

General Report on the EU 2013

A comprehensive report shows all activities of the European Union in the past year. In 2013, according to Commission President Barroso, "we see that our efforts have started to pay off. For Europe, recovery is within sight."

Evaluation of the EU Timeshare Directive

In February 2011, a new EU Directive on Timesharing was enacted to improve consumer protection in this area. If it works effectively is to be evaluated by an Europe-wide survey of the EU.

Online trust marks under evaluation

In its report "Can I trust the trust mark?",  the ECC-Net gives consumers an overview over 54 online trust marks existing in the EU.

Chargeback of credit card payments

The Network of the European Consumer Centres (ECC-Net) published a report on the topic of chargeback, which means a refund of credit card payments.

In-app-purchases

The app econonomy in Europe is booming. Especially kids and young adults use game apps, which are often declared as "free to download", but are in fact not "free to play".

"High Class Forderungsservice"

30.01.2014 / Many consumers in Austria currently receive mails from "HCFS" ("High Class Forderungsservice").

Online games

Hardly any games are actually "free to play".

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