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Spring cleaning at European travel websites

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

European Union updates Air Safety List

The European Commission has updated the "Black List" of Airlines which are banned in the EU. With a new search tool, consumers can now easily find relevant information.

European Youth Event 2014

10.04.2014 / Just before the European elections on 25th May, the European Youth Event 2014 takes place in Strasbourg.

Consumer Policy Report 2014

In its second report about the consumer policy of the EU, the commission highlighted the significance of the European Consumer Centres Network.

New European Consumer Programme

The European Union started a new Consumer Programme. Until 2020, the focus lies on better consumer protection on behalf of cross-boarder purchases.

10 years of RAPEX

28.03.2014 / The Member States and the European Commission celebrate ten years of the warning system.

Generation Awake

Waste is a resource. The European Commission shows, how consumers can act in a more sustainable and responsible way on a daily basis.

General Report on the EU 2013

A comprehensive report shows all activities of the European Union in the past year. In 2013, according to Commission President Barroso, "we see that our efforts have started to pay off. For Europe, recovery is within sight."

Evaluation of the EU Timeshare Directive

In February 2011, a new EU Directive on Timesharing was enacted to improve consumer protection in this area. If it works effectively is to be evaluated by an Europe-wide survey of the EU.

Online trust marks under evaluation

In its report "Can I trust the trust mark?",  the ECC-Net gives consumers an overview over 54 online trust marks existing in the EU.

Chargeback of credit card payments

The Network of the European Consumer Centres (ECC-Net) published a report on the topic of chargeback, which means a refund of credit card payments.

In-app-purchases

The app econonomy in Europe is booming. Especially kids and young adults use game apps, which are often declared as "free to download", but are in fact not "free to play".

"High Class Forderungsservice"

30.01.2014 / Many consumers in Austria currently receive mails from "HCFS" ("High Class Forderungsservice").

Online games

Hardly any games are actually "free to play".

Cybercrime

A new brochure of the ECC-Net and VKI.

Traffic rules in the EU

The European commission (DG MOVE) provides a practical overview of the most important traffic rules in all EU Member States.

Vignette or toll

There is a wide range of regulations. The ÖAMTC gives an overview on how and where to pay.

Speed limits on the roads of Europe

The ÖAMTC informes about speed limits observed when driving abroad. Many Austrians use their car for a holiday get-away. Just driving off without any particular information can be expensive, because of the different speed limits in European countries. To save money and nerves the ÖAMTC tourism has summarized the main differences.

Nobel-house.com: Caution Fraud

The European Consumer Center Austria receives numerous consumer complaints regarding the website www.nobel-house.com.

Read first and click after

Online booking is comfortable but not without problems. Only one click transforms a virtual offer into a binding contract.

Sozialministerium
VKI
EU
ECC