EU: Brochure informs about online rights
A new brochure of the EU Commission informs consumers about their online rights.
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All articles on the topic
Fraudsters inpose on consumers' compassion
02.01.2013 / Consumers who help in good will might loose a lot of money.
Alternative and Online Dispute Resolution
Soon reality for European consumers
Better protection for Europeans travelling by water
Passenger rights: Safe travelling in the EU
Your rights when travelling by water
Passenger rights: Better protection for passengers who travel by water.
Written warning by a lawyer
Regarding copyright infringements, a rightsholder often employs a lawyer to contact the consumer.
Flight ticket remains valid in general
Surcharge only allowed under specific circumstances
Reading travel brochures carefully
ECC Austria has gathered reading tips for your holiday dreams.
Schienen-Control GmbH
New independent arbitration board since 28th of May 2015: apf - agency for passenger rights!
Online Shopping Experiences
The Internet opens a new virtual shopping world for consumers.
Package or flight and hotel separately?
The overview by ECC Austria helps you find out wether the package tour or the individual trip fits your needs.
Legal guarantee in Austria
ECC Austria explains how European consumers can submit legal claims in case of defected services or goods.
Your rights on coach tours
EU Regulation No 181/2011 changes the rights of passengers in bus and coach transport within the whole EU.
Where is my order?
ECC Austria explains what you can do in case of delayed delivery of ordered goods.
Shopping Online
ECC Austria informs European consumers on how to safely shop online - in Europe and around the world.
Ten mistakes regarding travel documents
The Austrian organisation ÖAMTC summarized the most common misconceptions about passports and ID cards.
Your Rail Passenger Rights
Since December 3rd 2009 also the rights of rail passengers are harmonized within the EU.
Driving in France
Since 1. July 2012, it is an obligation in France to carry a breathalyser within the car.
What online-sellers need to know
Legal guarantee, damages, shipping costs.
Advice for buyers
What you should consider before shopping online
Thank you for your order!
Regrettably this article is only available in German.
BR Consultance Alfaz S.L. and Empresa Minera AG
Regrettably this article is only available in German.
Counterfeit Nike shoes
More and more often, branded products sold online turn out to be counterfeit. This harms consumers all over Europe.
Streaming platforms
ECC Austria explains the proper use of streaming, downloads and the cloud.
EU: Data protection reform
More control over personal data
Caution regarding forum entries
When free expression on the Internet goes too far.
The car does not exist
The mentioned sellers never advertised this car.
Ban on aggressive advertising
Regrettably this article is only available in German.
Air Ambulance
Who has to bear the costs if something happens? ECC Austria explains if and when private insurances pay of.
Hotel cancellations in Austria
ECC Austria informs about the Austrian law regarding hotel cancellation.
Visiting customs
Product piracy - mistake does not prevent from penalty.
Warning against suspicious "PayPal" mails
Regrettably this article is only available in German.
Selling counterfeit branded goods
What online sellers should consider.
Selling original branded products
What online sellers should consider.
Highway toll in Italy
ECC Austria receives a lot of claims regarding tolls on Italian highways.
Liability for family members and flat-mates
ECC Austria provides tips on dealing with downloads by children or flat-mates.
The Internal Market for Services
Commission launches ambitious programme to deepen the Single Market for services
Buying animals online
Beware of fraudsters!
Beware of trustees!
On a well-known German website for used cars Matthias discovered a Ford Galaxy and expressed his interest. Immediately Mr. "Victor" sent him an e-mail from England.
GMX, 1&1 Mail&Media GmbH
Illegal clauses and practices have to stop.
Buying concert tickets online
Fraudulent offers for tickets on the Internet.
Exchange rates
Reign of the free market
Package Holidays
Important information regarding your package holiday.
