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Caution

Ordering travel documents online

Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.

Fake reminders

13.08.2018 / Copyright infringement on kinox.to

Warning against film portals

Streaming platforms that offer movies for a cheap price or even for free, are very attractive for consumers. Unfortunately, there are many providers who are dubious and threaten their customers with reminders and execution. The argument: The test phase of their subscription allegedly turned into a long-term, fee-based contract. This practice is unlawful. We explain what you can do in this situation.

Streaming across borders

Since 1. April 2018, a new regulation of the EU regarding "cross-border portability of online content services" is in force. It enables consumers to use their subscriptions for movies, music or sport streaming services abroad like at home.

What is ICO?

21.02.2018 / Risky trend crypto currency

False loans

30.01.2018 / Problems with Exilium Finanz

Downloading music and videos

Downloading songs and movies is very popular. But consumers are often unsure whether it is legal or not.

Verdict against Parship is final

https://www.arbeiterkammer.at/ueberuns/datenundfakten/Beratungserfolge/konsumentenschutz/Online-Datingboersen.html18.09.2017 / What consumers can do now

Precautions against subscription traps

Subscription traps are offers on cheap products that lead to costly subscriptions for those who accept. Before responding to an advertisement make sure you have considered the following tips!

Checklist for subscription traps

If you have ordered samples or accepted an offer which has led to you being stuck in a subscription - please read this checklist.

Ticket to happiness?

Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?

Beware of counterfeit goods

The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.

Amazon: Beware of fake shops

The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.

Dating services: New happiness or big trouble?

When it gets colder outside and you make yourself comfortable at home, the wish for a partner might become especially great. Thanks to the vast number of online portals, you can start the search for love right from your couch. Unfortunately, there are some black sheep among the providers. The ECC has the most important tips for you.  

Liability for unsecured Wi-Fi

The operator of a Wi-Fi network is considered by the law as Internet provider. The Austrian law does not demand providers to generally observe the Internet traffic. The ECJ now confirmed this view.

Locksmith: Beware of discounters

The door is closed, nerves are on edge and the locksmith service that the search engine proposes on top of the list promises prompt help. Many Austrian consumers who faced this or a likely situation commissioned shady fitters from the neighbouring country. The European Consumer Centres Germany and Austria together warn against fraudulent locksmith services.

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