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Rights & Rules

Extended guarantee: Survey of the ECC-Net

A new mobile phone, washing machine or car: When purchasing such goods, a commercial guarantee often seems valuable. These may be offered by the trader and exceed the legal guarantee with a minimum duration of two years.

ECC-Net: Travel App

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

Vacation without worries

Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.

School education 2.0

For social interaction, as an information source or as a preparation for the job market - the internet and all its opportunities have become integral parts of the world, especially for the young generation. The initiative "Consumer Classroom" of the European Commission helps teachers who want to educate their students about risks and chances.

Spring cleaning at European travel websites

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

European Youth Event 2014

10.04.2014 / Just before the European elections on 25th May, the European Youth Event 2014 takes place in Strasbourg.

Consumer Policy Report 2014

In its second report about the consumer policy of the EU, the commission highlighted the significance of the European Consumer Centres Network.

New European Consumer Programme

The European Union started a new Consumer Programme. Until 2020, the focus lies on better consumer protection on behalf of cross-boarder purchases.

10 years of RAPEX

28.03.2014 / The Member States and the European Commission celebrate ten years of the warning system.

Generation Awake

Waste is a resource. The European Commission shows, how consumers can act in a more sustainable and responsible way on a daily basis.

General Report on the EU 2013

A comprehensive report shows all activities of the European Union in the past year. In 2013, according to Commission President Barroso, "we see that our efforts have started to pay off. For Europe, recovery is within sight."

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