After approval for the candidates of Commission President Jean-Claude Juncker from the European Parliament, the Commission was able to assume office on 1. November 2014. Some structural changes were set, which also affects consumer policies.
Over 1.2 million counterfeit products and 130 million cigarettes – this is the respectable record of a large scale operation of the European Anti-Fraud Office (OLAF) in cooperation with many international partners.
Social networks play a big role among young people. But many have to face the downside of this trend: Cyberbullying has gained sad popularity. The EU initiative Consumer Classroom provides free material for teachers who want to address this issue in their lessons.
The new banknote will be in circulation within the EU on 23. September 2014. Due to its new security features it will be easier for consumers to check if it is authentic.
Autumn is coming and in most European countries this means that school is starting over.
A new mobile phone, washing machine or car: When purchasing such goods, a commercial guarantee often seems valuable. These may be offered by the trader and exceed the legal guarantee with a minimum duration of two years.
07.08.2014 / ECC-Flyer for sport fans
European-wide standards for more safety and transparency.
EU Commission presents Logo
The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
06.06.2014 / EU wants to abolish roaming until 2015
ECC Austria knows about infurn.com for a long time now. The number of consumer complaints has significantly increased in the last months.
Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.
For social interaction, as an information source or as a preparation for the job market - the internet and all its opportunities have become integral parts of the world, especially for the young generation. The initiative "Consumer Classroom" of the European Commission helps teachers who want to educate their students about risks and chances.
05.05.2014 / An ECC-Leaflet informs soccer enthusiastic consumers.
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
10.04.2014 / Just before the European elections on 25th May, the European Youth Event 2014 takes place in Strasbourg.
In its second report about the consumer policy of the EU, the commission highlighted the significance of the European Consumer Centres Network.
The European Union started a new Consumer Programme. Until 2020, the focus lies on better consumer protection on behalf of cross-boarder purchases.
28.03.2014 / The Member States and the European Commission celebrate ten years of the warning system.
Waste is a resource. The European Commission shows, how consumers can act in a more sustainable and responsible way on a daily basis.
A comprehensive report shows all activities of the European Union in the past year. In 2013, according to Commission President Barroso, "we see that our efforts have started to pay off. For Europe, recovery is within sight."
17.03.2014 / The multilingual "digital classroom" Consumer Classroom celebrates its first anniversary.
06.03.2014 / This year's focus will be on EU Consumers in the Digital Era.
ECC-Net helps consumers
EU-wide Cross-border Healthcare unified
Opening of a Consumer Centre in Zagreb
New EU Regulation
European Cybercrime Centre opens on 11 January
A new brochure of the EU Commission informs consumers about their online rights.
Soon reality for European consumers
Passenger rights: Safe travelling in the EU
More control over personal data
In this guide, you will find suggestions on how to enter the description of your consumer problem in the input mask. It also lists the kind of documents we usually need to resolve your case.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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