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Rights & Rules

Comparison websites are often misleading

While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.

The EU in 2016

20.03.2017 / Annual reports about the EU and RAPEX

Strict rules for Airbnb

Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.

End of roaming charges in 2017

Beginning on 15 June 2017, travellers, Erasmus students and commuters will no longer have to pay roaming charges within the EU. The ECC has a summary of the information.

Online shopping: Unjustified barriers in the EU

ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.

Error fares

170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.

State-approved arbitration bodies

In Austria, one general and seven sector-specific arbitration bodies are notified. A list of all contact details is provided below.

Roaming in 2017

From June 2017 on, there won't be any charges for roaming in the EU anymore. The Commission now presented a draft how this will work in detail. The "fair use policy" should prevent abusive or anomalous usage.

Cross-border switching of bank accounts

A million little things have to be considered when you move abroad. To open a new bank account is one of them. With a new law, this will become easier in September.

Bank account: New law in September

A new law should make it easier for consumers to open a bank account, get information regarding fees and to change to another bank.

Olympic Games 2016

2016 offers a lot to sport fans: Only a few weeks after the UEFA EURO, the Summer Olympics are just about to start in Rio de Janeiro. ECC Austria collected important information and helpful tips for consumers who travel to Brazil.

Tickets: Your rights at concerts

Summer time is concert time. More than 16 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.

Digital reform in the single market

Protect minors, support European works and more flexibility for providers: Those are the aims of the reform of the Audiovisual Media Services Directive.

EU-wide online shopping

Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market 

Car purchase within the EU

You want to buy a new car and found a great offer online? The seller is in Germany and you are not sure whether this is a good idea?

EU Parliament: Passenger name record and data protection

The European Parliament today, Thursday, decided in favor of the controversial Passenger Name Record (PNR) Directive. At the same time, the data protection reform was enacted, with which the diverse regulations of the Member States should become unified standards.

Your rights as an EU citizen

Citizens of an EU Member State are automatically so called Union citizens as well. What does that mean? A current survey shows that many consumers know about this fact and also some of the attached rights - but not much of the details.

EU-wide Alternative Dispute Resolution since 2016

Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.

European Professional Card

Within the EU, everything is moving - goods, services, people. At the same time, the trend in the world of work is moving towards more mobility. Many look for jobs not only in their own country, but want to make experiences abroad. 

Consultation about Geoblocking

21.12.2015 / Reminder: Your opinion about geographically-based restrictions in online shopping and traditional trade

ECJ: No "safe harbor" USA

The European Court of Justice (ECJ) has decided that the USA are no "safe harbor" for personal data of EU citizen. With this ruling, the ECJ has withdrawn a decision of the EU Commission from 2000. It could have far-reaching consequences for internet companies.

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