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Brexit: Scam with small ads

Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.

New rules in data protection

The European General Data Protection Regulation, GDPR, was implemented in Austria. We summarised the most important new rules for consumers.

FAQ Package Holidays

In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).

Your new rights at package travels

In Austria, the new package travel law (PRG) came into force on July 1st, 2018. The following article explains which rights you have since then.

Insolvency protection for package travels

You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?

Winter tire obligations in Europe

In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).

7 important questions about Geo-blocking

The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.

Separate transportation contracts

Many consumers book their flights via an intermediary, like an online travel agency. A problem which can occur and is often hard to recognize, are separate transportation contracts. In case of cancellation or delay, this may lead to massive problems. 

Alternative flight after cancellation

When your flight is cancelled or you are denied boarding, you are entitled to alternative transportation to your destination. Usually, you are rebooked to another flight.

Ordering travel documents online

Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.

Airbnb: Changes of T&C

Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.

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