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Webshop Home24 SE

Wrong delivery and stalling tactics, after frequent complaints we advise against ordering from the German online furniture mail order company Home24.

Warning: Holiday homes in Spain

Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Tips for silent airports

More and more airports refrain from loudspeaker announcements, to reduce noise and thereby stress for passengers. However, consumers regularly contact us as they encountered problems because of it.

Wizz Air: Trouble with check-in

We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee.

Tips for check-in with Wizz Air

We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee. 

Brexit: Scam with small ads

Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.

New rules in data protection

The European General Data Protection Regulation, GDPR, was implemented in Austria. We summarised the most important new rules for consumers.

Insolvency protection for package travels

You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?

Your new rights at package travels

In Austria, the new package travel law (PRG) came into force on July 1st, 2018. The following article explains which rights you have since then.

FAQ Package Holidays

In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).

Winter tire obligations in Europe

In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).

7 important questions about Geo-blocking

The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.

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