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Terror and natural disasters

Currently, frightened consumers turn to the ECC, because they planned a trip and are unsure whether or not it is secure. On behalf of the Ministry (BMASK), we provide free advice on "Danger at destination". Many consumers want to know if they can withdraw from the journey free of charge.

Modernisation of rail passenger rights

The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.

Hurricane Maria

19.09.2017 / Puerto Rico, DomRep and Virgin Islands endangered

Verdict against Parship is final

https://www.arbeiterkammer.at/ueberuns/datenundfakten/Beratungserfolge/konsumentenschutz/Online-Datingboersen.html18.09.2017 / What consumers can do now

Defects at destination

ECC Austria knows how to deal with travel deficiencies and which rights consumers have.

Driving bans in Italy

Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.

Checklist for subscription traps

If you have ordered samples or accepted an offer which has led to you being stuck in a subscription - please read this checklist.

Precautions against subscription traps

Subscription traps are offers on cheap products that lead to costly subscriptions for those who accept. Before responding to an advertisement make sure you have considered the following tips!

Ticket to happiness?

Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?

Living in France

ECCs Germany and France published a common brochure for students living abroad in either country in German and French languages.

Comparison websites are often misleading

While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.

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ECC