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European Order for Payment Procedure

The European order for payment procedure simplifies the process of litigation in cross-border cases for consumers. It was established on 12.12.2008 in all EU Member States, except for Denmark.

Safer Streaming

Even before the coronavirus pandemic, the market for streaming services was in a solid growth process. The lockdown measures to contain COVID-19 have boosted demand even further, with leading streaming services even agreeing to reduce the video quality of streams at the request of the EU Commission to free up bandwidth for more important services. Even though the first rush of new customers to the streaming platforms has already slowed down somewhat, the increased demand in the area of video streaming has also led to an increased number of consumers who have fallen for fraudulent offers. Many consumers do not notice if they have signed up for a dubious streaming service. The rude awakening often comes a few days later when letters arrive from lawyers or debt collection agencies demanding several hundred euros for allegedly completed annual memberships. Due to the numerous requests for help from injured parties, the European Consumer Centre Austria (ECC) has now compiled information for consumers on the subject of video streaming.

ECJ ruling against misleading air fares

Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.

Government cancels all events

The Coronavirus paralyses public life in spring to Easter. A public event ban was issued by the Austrian Government.

Fraud traps in social media

Consumers often fall prey to psychological stimuli that cause them to act impulsively and rashly. Read here about scams on social media and the new CPC Regulation, which improves the warning system and enforcement of consumer offences in the EU.

Coronavirus in China

The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

Gift vouchers in Europe

Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.

Transit plates in the EU

If you bought a new car in a foreign EU Member State and want to transit it to your home country, you need a transit plate. The ECC-Net gathered all necessary information about national regulations in a new brochure.

Thomas Cook insolvent

Information for holidaymakers on the Thomas Cook bankruptcy. In this news story can read up on tangible instructions about how to best to proceed, if you have prepaid a part or the full cost of your planned trip.

Warning against Aliaz Cooperation SIA

A dubious supplier of sexual enhancers (Horsepower) is luring customers into subscription traps. Unwanted deliveries are repeatedly sent to people who have agreed to a free trial or single delivery. Surprising bills and demands from debt collection agencies promptly follow.

FAQ Thomas Cook

The Thomas Cook concern comprises various companies in various countries. Not all of them are insolvent. We answer the most frequent questions about the current situation. 

Flight booking: Opodo Prime

Opodo is an online intermediary for flights, hotels, rental cars and package travels, situated in England and Spain. We are currently receiving a lot of complaints about the company, regarding non-transparent pricing on the German website.

Webshop Home24 SE

Wrong delivery and stalling tactics, after frequent complaints we advise against ordering from the German online furniture mail order company Home24.

Warning: Holiday homes in Spain

Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Tips for silent airports

More and more airports refrain from loudspeaker announcements, to reduce noise and thereby stress for passengers. However, consumers regularly contact us as they encountered problems because of it.

Wizz Air: Trouble with check-in

We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee.

Tips for check-in with Wizz Air

We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee. 

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