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Changes of flight dates

Wird ein Flug annulliert, lässt sich dagegen nichts ausrichten, gegen unzumutbare Ersatzleistungen aber durchaus.

Fake reminders

13.08.2018 / Copyright infringement on kinox.to

Strike: Verdict against Lufthansa

A Luxembourgish court decided that Lufthansa has to reimburse passengers who are affected by a strike. According to the judge, the airline can't claim extraordinary circumstances. It is the second ruling of this kind in a short time.

Air travel: Denied boarding

If you were at the check-in counter on time, having valid travel documents with you and were still denied boarding you are entitled to several rights and services.

Air travel: Cancellation

In case your booked flight was cancelled, you are entitled to several rights and services.

Air travel: Delay

Regrettably, flight delays happen rather frequently. If the delay is 5 hours or even more you have the right to rescission and can demand the refund of the ticket price.

Problems during air travel

Nearly every day brings media reports about problems regarding air travel. Especially during the holiday season, many consumers are affected by delayed or cancelled flight. We made an overview of your rights in such cases.

Warning against film portals

Streaming platforms that offer movies for a cheap price or even for free, are very attractive for consumers. Unfortunately, there are many providers who are dubious and threaten their customers with reminders and execution. The argument: The test phase of their subscription allegedly turned into a long-term, fee-based contract. This practice is unlawful. We explain what you can do in this situation.

Help abroad

30.04.2018 / New rules for EU citizens

Streaming across borders

Since 1. April 2018, a new regulation of the EU regarding "cross-border portability of online content services" is in force. It enables consumers to use their subscriptions for movies, music or sport streaming services abroad like at home.

EU: Price comparison of parcel delivery services

Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.

What is ICO?

21.02.2018 / Risky trend crypto currency

The new package travel law

On 1. July 2018, the new package travel law (PRG) came into force in Austria. It brought a lot of new rules, designed for the digital age and its new ways of travel booking. The aim to strengthen and modernise the protection for travellers brings more complexity.

False loans

30.01.2018 / Problems with Exilium Finanz

🚌Long-distance coach - your rights

The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.

Downloading music and videos

Downloading songs and movies is very popular. But consumers are often unsure whether it is legal or not.

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