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Separate transportation contracts

Many consumers book their flights via an intermediary, like an online travel agency. A problem which can occur and is often hard to recognize, are separate transportation contracts. In case of cancellation or delay, this may lead to massive problems. 

Alternative flight after cancellation

When your flight is cancelled or you are denied boarding, you are entitled to alternative transportation to your destination. Usually, you are rebooked to another flight.

Ordering travel documents online

Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.

Airbnb: Changes of T&C

Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.

Changes of flight dates

Wird ein Flug annulliert, lässt sich dagegen nichts ausrichten, gegen unzumutbare Ersatzleistungen aber durchaus.

Fake reminders

13.08.2018 / Copyright infringement on kinox.to

Strike: Verdict against Lufthansa

A Luxembourgish court decided that Lufthansa has to reimburse passengers who are affected by a strike. According to the judge, the airline can't claim extraordinary circumstances. It is the second ruling of this kind in a short time.

Air travel: Denied boarding

If you were at the check-in counter on time, having valid travel documents with you and were still denied boarding you are entitled to several rights and services.

Air travel: Cancellation

In case your booked flight was cancelled, you are entitled to several rights and services.

Air travel: Delay

Regrettably, flight delays happen rather frequently. If the delay is 5 hours or even more you have the right to rescission and can demand the refund of the ticket price.

Problems during air travel

Nearly every day brings media reports about problems regarding air travel. Especially during the holiday season, many consumers are affected by delayed or cancelled flight. We made an overview of your rights in such cases.

Warning against film portals

Streaming platforms that offer movies for a cheap price or even for free, are very attractive for consumers. Unfortunately, there are many providers who are dubious and threaten their customers with reminders and execution. The argument: The test phase of their subscription allegedly turned into a long-term, fee-based contract. This practice is unlawful. We explain what you can do in this situation.

Help abroad

30.04.2018 / New rules for EU citizens

Streaming across borders

Since 1. April 2018, a new regulation of the EU regarding "cross-border portability of online content services" is in force. It enables consumers to use their subscriptions for movies, music or sport streaming services abroad like at home.

EU: Price comparison of parcel delivery services

Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.

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